{"id":2495678,"url":"https://alion.io/job/shopback-hr-operations-specialist","title":"HR Operations Specialist","company":{"id":4084,"name":"ShopBack","domain":"shopback.com","url":"https://alion.io/company/shopback","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":21,"ghost_share":0,"stale_share":0.81,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-14T06:34:16Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3076},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T03:02:34Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T16:53:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nWe are looking for an HR Operations Specialist to run day-to-day HR operations for Malaysia, Germany, the US and Australia. Many of our recurring HR processes are automated, and this role keeps them running accurately. You'll review the outputs and investigate when something looks wrong. You'll work closely with the HRBPs for each market, and the markets you support are expected to widen over time.\nWhat You'll Own\nWorkflow monitoring and troubleshooting\nMonitor the automated workflows behind recurring HR processes (e.g. payroll checks, employee updates in HRIS). Review outputs, catch errors, and work out whether the cause is data, configuration or logic.\nHand issues you can't resolve to the team that develops these workflows, with a clear diagnosis, and log recurring failures so they get fixed at the source.\nDocument how each workflow runs and how to fix common issues, so someone else can pick it up.\nHR operations across four markets\nKeep employee data in our HRIS accurate (personnel files, job status changes) and produce monthly reporting.\nRun onboarding and offboarding in each market: contracts, documents, benefits enrolment, exit clearances, and the statutory filings each market requires. Work with local payroll, benefits and legal providers where needed.\nCheck monthly payroll for each market against source data and resolve discrepancies before sign-off. Where payroll is not yet automated, prepare the inputs with the local provider until it is.\nManage benefits vendors in each market: coordinate renewals (quotes, comparison, recommendation) and handle enrolment and claims queries.\nKeep us audit-ready by regularly checking employee files, payroll records and leave balances.\nTrack regulatory changes in each market, working with local providers and the HRBP where needed.\nHandle routine requests (employment letters, leave balances, document requests, system access) using policies and established workflows. Pass anything needing judgement to the relevant HRBP, with the relevant details.\nLifecycle and KL office\nWelcome new joiners to the KL office on Day 1 and handle KL exit logistics (hardware, access cards, IT handoffs).\nWork alongside our dedicated workplace contractor: provide backup coverage and be the point of contact for the KL office, including occasional hands-on tasks.\nEssential to Succeed\nAt least 5 years of progressive HR Operations experience, ideally across more than one country.\nHands-on payroll experience, including working with external payroll providers.\nWorking knowledge of employment law and statutory requirements in at least one market, ideally Malaysia, and the ability to quickly learn the basics for Germany, the US and Australia.\nAble to trace a wrong output back to its source. Basic scripting or advanced spreadsheet formulas are a plus.\nComfortable working with AI tools. Prior experience building automations is highly valued. \nGood judgement on what to resolve yourself and what to hand to someone else.\nStrong written English, and comfortable working asynchronously across timezones.\nAvailable outside standard hours for urgent issues involving vendors or government agencies.\nOrganised, and able to keep several things moving without needing reminders.","description_format":"text","description_chars":3241,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Price Comparison","Coupons, Deals & Cashbacks"],"lifecycle":[{"event":"open","at":"2026-10-14T04:24:04Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":57,"reasons":["conf:2","stale_co","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/shopback-hr-operations-specialist","json_url":"https://alion.io/job/shopback-hr-operations-specialist.json","meta":{"generated_at":"2026-10-14T18:58:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4084},"rest":"https://alion.io/mcp/rest/get_company?id=4084"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshopback-hr-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshopback-hr-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshopback-hr-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shopback-hr-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshopback-hr-operations-specialist"}]}