{"id":1205059,"url":"https://alion.io/job/shopee-chatbot-business-analyst-chatbot-experience-strategist","title":"Chatbot Business Analyst / Chatbot Experience Strategist","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":33,"ghost_share":0,"stale_share":0,"repost_share":0.03,"time_to_fill_p50_days":24,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1854},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"NLP","optional":false}],"status":"live","first_seen_at":"2026-09-24T23:13:44Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-03T13:34:33Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Role Overview\nThis role is at the heart of how the company’s AI-powered chatbot serves customers end-to-end within Operations. The Chatbot Business Analyst turns real operational challenges and customer pain points into intuitive, high-impact chatbot journeys that thousands of users experience every day.\nInstead of a traditional back-office operations position, this role behaves like a product and experience function: using data to uncover friction, designing and testing new conversation flows, and partnering with cross-functional teams to launch improvements quickly. It is ideal for someone who enjoys solving complex problems, working with data, and seeing their ideas translated into live, measurable impact on both users and the business.\nJob Description\nDesign and continuously improve chatbot flows, scripts, and response guidelines that turn complex operational policies into simple, user-friendly conversations.\nAnalyze chatbot performance, user behavior, and feedback (both quantitative and qualitative) to uncover pain points and prioritize impactful improvements.\nBuild and maintain training materials and datasets for the chatbot, and run UATs/live testing to validate changes and eliminate inefficiencies.\nWork closely with Operations, Product and Customer Service teams to translate business requirements into clear specs and ensure the chatbot reflects real processes and SLAs.\nAnticipate operational risks or dependencies, propose practical solutions, and keep stakeholders aligned through clear daily, weekly, and monthly updates.\nStay on top of the latest AI, NLP, and chatbot trends and identify opportunities to apply them to our user and operations journeys.\nBachelor’s degree in Management/Industrial Engineering, Computer Science, Business, Data-related, or similar quantitative field\nAt least 3 years of total work experience, including 1-2 years in project management, strategy, e-commerce, or operations-related roles\nDemonstrated ability to think critically and solve complex, ambiguous problems, with the ability to interpret data and identify trends\nExcellent verbal and written communication skills; able to explain insights and decisions to both technical and non-technical stakeholders\nProven ability to manage multiple projects and stakeholders, with strong ownership and follow-through\nPrevious experience in artificial intelligence, chatbots, conversational design, or programming and familiarity with user experience research, A/B testing, or product experimentation is a plus","description_format":"text","description_chars":2519,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T23:13:44Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.733,"p_room":0.45,"age_days":39,"expected_fill_days":24,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/shopee-chatbot-business-analyst-chatbot-experience-strategist","json_url":"https://alion.io/job/shopee-chatbot-business-analyst-chatbot-experience-strategist.json","meta":{"generated_at":"2026-11-03T16:04:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22409,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49909},"rest":"https://alion.io/mcp/rest/get_company?id=49909"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshopee-chatbot-business-analyst-chatbot-experience-strategist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshopee-chatbot-business-analyst-chatbot-experience-strategist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshopee-chatbot-business-analyst-chatbot-experience-strategist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shopee-chatbot-business-analyst-chatbot-experience-strategist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshopee-chatbot-business-analyst-chatbot-experience-strategist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1205059}},{"tool":"search_jobs","arguments":{"company":"shopee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1205059},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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