Customer Experience Associate - Operations (Mandarin Speaker)

Shopee • Commerce • Microsoft Excel • 1 day ago
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Salary
≈ $9.5k – $23k per year (Estimated)
Location
In office (Manila)

Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 24, 2026.

Overview
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Profile match

Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
shopee.com • HQ: Singapore • Commerce • 1001-5000 employees • Est. 2015
  • Serve as the main point of contact for escalated seller concerns, ensuring timely, accurate, and policy-compliant resolutions.
  • Investigate escalation cases, analyze trends, and identify root causes to address recurring or systemic issues.
  • Partner with cross-functional teams to recommend and implement process improvements and refine SOPs.
  • Maintain a professional, empathetic, and solution-oriented approach when handling sensitive or complex situations.
  • Ensure proper documentation, adherence to escalation protocols, and timely handoff of unresolved or critical cases.
  • Participate in calibrations, share best practices, and collaborate with teams to enhance quality and operational efficiency.
  • Proficient in Mandarin (verbal and written) to liaise with local mandarin-speaking sellers and other stakeholders
  • Experience in Business Development, Sales, or Management is preferred
  • Candidates with 0 to 8 years of experience welcomed to apply
  • Logical thinker with strong problem solving skills
  • Able to thrive in a dynamic and collaborative work environment to drive key business objectives
  • Able to deliver quality work while meeting deadlines
  • Excellent communication skills
  • Proficient in Microsoft Excel
  • Must be flexible to conduct seller visits in different locations
  • Experience in the e-commerce industry is a plus
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