{"id":1235431,"url":"https://alion.io/job/shopee-customer-service-agent-shopeefood","title":"Customer Service Agent (Night Shift) – ShopeeFood","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":27,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T16:14:44Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T16:23:45Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":28},"description":"The Customer Service Agent will provide frontline support to ShopeeFood Buyers, Merchants, and Riders by handling inquiries, resolving concerns, and coordinating escalations when necessary. The role will ensure cases are handled accurately and within established service standards while providing a positive customer experience.\nWe are looking for a customer-oriented, reliable, and adaptable individual with strong communication and problem-solving skills. Candidates must be willing to work on a night shift schedule, including weekends and holidays as required.\nKey Responsibilities\nHandle Buyer, Merchant, and Rider inquiries through ShopeeFood's available customer service channels and provide timely and accurate assistance.\nInvestigate and resolve customer concerns based on established SOPs, policies, and service-level agreements (SLAs).\nCoordinate and escalate complex or unresolved cases to the appropriate internal teams for further investigation and resolution.\nMaintain accurate documentation of customer interactions, case details, and resolutions.\nIdentify recurring customer concerns and provide feedback to the CS Operations team to help improve processes and customer experience.\nSupport CS operations during campaigns, product changes, incidents, and other ShopeeFood initiatives as needed.\nDeliver a professional and positive customer experience while meeting established quality, productivity, and performance standards.\nBachelor's degree in any field; fresh graduates are welcome to apply.\nWilling and able to work on a night shift schedule, including weekends and holidays when required.\nPrevious experience in Customer Service, BPO, e-commerce, food delivery, logistics, or a similar customer-facing role is an advantage but not required.\nStrong verbal and written communication skills with a customer-oriented mindset.\nGood problem-solving skills and ability to handle customer concerns calmly and professionally.\nDetail-oriented and able to follow established processes and SOPs accurately.\nComfortable using digital tools and learning new systems or platforms.\nAble to work effectively in a fast-paced and changing environment.","description_format":"text","description_chars":2155,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-25T16:14:44Z"},{"event":"close","at":"2026-10-15T02:25:19Z"},{"event":"reopen","at":"2026-10-19T06:50:21Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.304,"p_room":0.35,"age_days":28,"expected_fill_days":12,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/shopee-customer-service-agent-shopeefood","json_url":"https://alion.io/job/shopee-customer-service-agent-shopeefood.json","meta":{"generated_at":"2026-10-24T16:49:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24373,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49909},"rest":"https://alion.io/mcp/rest/get_company?id=49909"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshopee-customer-service-agent-shopeefood"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshopee-customer-service-agent-shopeefood"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshopee-customer-service-agent-shopeefood"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shopee-customer-service-agent-shopeefood\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshopee-customer-service-agent-shopeefood"}]}