Driver Strategy & Operations Specialist (HCM)
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Salary
≈ $9.5k – $22k per year (Estimated)
Location
In office (Ho Chi Minh City)
Seniority
Middle · 3+ years exp
Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Oct 13, 2026. Shopee scores A on the Alion truth index.
Overview
Company
Impact
Profile match
Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
- Own driver-related projects end to end: define the problem, size it, design the solution, align stakeholders, roll it out, and track whether it worked.
- Work across in-house and outsourced driver models on topics such as recruitment strategies, onboarding, retention, productivity, schemes, performance and compliance.
- Partner with internal teams (Operations, Transportation, Product, Finance, People) and external partners (driver vendors and contractors) to get changes adopted on the ground, not just agreed in meetings.
- Run regular performance reviews with driver vendors: track them against agreed SLAs, escalate issues, and agree on corrective actions.
- Spend time on-site and with drivers to understand how work actually happens, and use that to check what the data says.
- Turn messy problems into clear recommendations for management: root cause, options, trade-offs, cost, and impact.
- Turn one-off fixes into things that scale: SOPs, policies, tracking tools, dashboards, and product requirements for driver tools.
- Plan driver readiness for peak campaigns and other demand spikes.
- Contribute to the driver management roadmap: what to fix, in what order, and why.
- Do other tasks as assigned by the Company from time to time.
- Bachelor's degree in Business, Economics, Supply Chain, Logistics, Engineering, or a related field.
- 3-5 years of experience in consulting, strategy and operations, program or project management, or operations at a logistics, e-commerce or on-demand platform.
- A track record of taking cross-functional projects from idea to rollout, with results you can point to.
- Strong analytical and problem-solving skills; very good with Excel/Google Sheets. SQL, BI tools and hands-on use of AI tools are a plus.
- Able to switch altitude: from a management review to a hub floor or a raw data pull in the same day, without losing the thread.
- Good stakeholder management, including with external vendors; comfortable negotiating and holding partners to their commitments.
- Clear, concise communication in Vietnamese and English, written and spoken.
- Experience with driver, rider or frontline workforce programs (logistics, ride-hailing, food delivery) is a strong advantage.
- Willing and able to travel to hubs and provinces for onsite work.
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