{"id":1186761,"url":"https://alion.io/job/shopee-intellectual-property-counterfeit-brand-management-operations-my-marketplace-1-year-contract","title":"Intellectual Property, Counterfeit & Brand Management - Operations, MY Marketplace (1-year Contract)","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-24T15:03:08Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T19:12:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Key Responsibilities:\nTeam Leadership & Case Management\nLead and manage a team of agents by distributing caseloads, monitoring performance, and providing coaching to ensure quality and policy compliance.\nReview and validate incoming case submissions, filtering out ineligible requests before assignment. \nEnforcement & Coordination\nManage and respond to local and regional counterfeit-related inquiries, including reinstatements, takedowns, and ad hoc requests. \nEnsure thorough due diligence before enforcement actions are taken at listing and seller account level. \nCoordinate with internal legal and compliance stakeholders on cases and enforcement outcomes.\nContinuously improve detection and enforcement workflows through both proactive monitoring and reactive case handling.\nRegulatory & External Inquiries\nServe as the point of contact for regulatory and government-related inquiries.\nCollaborate with regional teams on cross-market initiatives and ad hoc requests.\nAppeals & Penalty Management\nOversee the end-to-end appeal process, including review, stakeholder coordination, and resolution of penalty-related submissions.\nMaintain accurate and up-to-date documentation throughout the appeals lifecycle.\nRepeat Offender Management\nIdentify and track repeat infringers, assess violation history, and enforce appropriate escalation actions.\nMaintain records to support audit readiness and reporting requirements.\nStrong analytical and problem-solving skills with a keen eye for detail.\nAbility to manage multiple tasks efficiently while ensuring compliance with policies.\nExcellent communication skills for cross-functional collaboration.\nExperience in content management, policy enforcement, or a related field is a plus.\nStrong logical thinking and problem-solving skills at all times.\nGood team player, positive attitude and eager to learn.\nStrong presentation skills and Microsoft Excel.","description_format":"text","description_chars":1898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T15:03:08Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-09-24T20:52:18Z"},"pay":null,"html_url":"https://alion.io/job/shopee-intellectual-property-counterfeit-brand-management-operations-my-marketplace-1-year-contract","json_url":"https://alion.io/job/shopee-intellectual-property-counterfeit-brand-management-operations-my-marketplace-1-year-contract.json","meta":{"generated_at":"2026-09-24T20:52:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}