{"id":1197629,"url":"https://alion.io/job/shopee-listing-supervisor-shopee","title":"Listing Supervisor, Shopee","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:12:45Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T06:28:09Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The role will be responsible for 3 sub-tasks without Listing support team\nQuality Assurance (QA): Monitors and evaluates listing accuracy, ensuring all product data complies with marketplace policies and quality standards\nAppeals Management: Reviews and resolves seller escalations regarding rejected or flagged listings, balancing policy enforcement with a fair seller experience\nBE Category Management: Maintains and optimizes the backend product catalog structure, ensuring accurate data mapping, taxonomy, and seamless navigation for users\nQA Leadership: Oversee and scale QA activities to ensure marketplace listings adhere strictly to platform guidelines and quality benchmarks.\nAppeals Management: Lead the appeals team to efficiently resolve seller disputes, optimize turnaround times, and maintain a balance between strict policy enforcement and seller satisfaction.\nBackend Category Management: Manage product taxonomy, category mapping, and backend Ops configuration to ensure an accurate and highly discoverable catalog.\nProcess Optimization: Identify operational bottlenecks across sub-teams and implement scalable, data-driven workflows.\nPeople Management: Mentor, coach, and align a diverse team of QA analysts and operations specialists to meet performance KPIs.\nKPI and Performance Management: Define, monitor, and own core operational KPIs including QA accuracy rates, appeal SLA turnaround times, and category mapping precision.\nData-Driven Decision Making: Analyze operational metrics, fraud trends, and error rates to uncover root causes and proactively implement preventative measures.\n Stakeholder Management: Act as the primary bridge between Operations and cross-functional partners, including Product, Tech, Legal, and Customer Support.","description_format":"text","description_chars":1762,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T19:12:45Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:47","velocity","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/shopee-listing-supervisor-shopee","json_url":"https://alion.io/job/shopee-listing-supervisor-shopee.json","meta":{"generated_at":"2026-09-29T01:21:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":923,"day_limit":5000,"remaining_today":4077,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}