{"id":1187135,"url":"https://alion.io/job/shopee-operations-lead-spx-express-samut-sakhon","title":"Operations Lead, SPX Express (Samut Sakhon)","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":684},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:03:08Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T23:50:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Operations Management: Lead end-to-end daily sortation center operations across inbound team (IB), or sorting team (CBS).\nTarget Delivery: Ensure productivity, PPH, accuracy, and on-time dispatch targets are consistently achieved. Follow up and clear pending parcel status within the system to maintain the predetermined period. \nSLA Monitoring: Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).\nManpower Planning: Monitor daily volumes and optimize shifts, staffing, and workflows for BAU and campaign periods.\nData Reporting: Report a summary of data, operational concerns, and proposed improvement procedures to supervisors and other relevant parties.\nPerformance & Improvement: Track KPIs, identify gaps, and drive process, layout, and SOP improvements.\nPeople Leadership: Lead, coach, and develop supervisors and frontline teams; support hiring, onboarding, and training.\nSafety & Stakeholder Coordination: Ensure safety and compliance, support audits, and coordinate with linehaul, first-mile, engineering, and management.\nBachelor’s Degree or higher in Logistic Management, Supply Chain, Business Administration or any related field\n3-6 years of experience in warehouse, logistics, or e-commerce operations. Prior experience in a sortation center or high-volume fulfillment environment is an advantage\nExperience leading frontline teams in a fast-paced operation\nStrong working knowledge of Spreadsheets (Excel/Google Sheets)\nAble to work with sorting machines and conveyors\nAble to work under deadlines, tight timeline and extra-long working hours during campaign\nAble to work on shift and day-off when required (mostly afternoon and night shift), and extra-long working hours during campaign\nAble to communicate in English is a plus\nPossess problem-solving, multitasking, prioritizing, and conflict management skills\nGood interpersonal, communication and negotiation skills","description_format":"text","description_chars":1917,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T15:03:08Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/shopee-operations-lead-spx-express-samut-sakhon","json_url":"https://alion.io/job/shopee-operations-lead-spx-express-samut-sakhon.json","meta":{"generated_at":"2026-09-26T03:17:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3524,"day_limit":5000,"remaining_today":1476,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}