{"id":1186895,"url":"https://alion.io/job/shopee-operations-specialist-process-optimization-spx-express","title":"Operations Specialist - Process Optimization, SPX Express","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:03:08Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T19:12:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Monitor Trends & Analyze Issues:\nTrack delivery trends, including investigating stuck or lost parcels and extended lead times.\nDevelop comprehensive reports detailing issues and proposing actionable improvement plans.\nEstablish Processes & Draft SOPs:\nCreate and implement new operational processes.\nDraft and circulate standard operating procedures (SOPs) to ensure clarity and alignment across teams.\nResolve Escalations:\nPromptly address and resolve escalated issues such as misdelivered, stuck, lost, or damaged parcels, ensuring minimal disruption to operations.\nTest Features & Implement Rollouts:\nSupport the testing and rollout of new operational features to enhance overall process efficiency.\nConduct Quality Checks & Improve Processes:\nPerform sample quality checks on operational processes, including delivery proofs.\nCollaborate with relevant teams to drive continuous quality improvement initiatives.\nLead Projects & Execute Tasks:\nManage and actively participate in mini-projects aimed at boosting operational efficiency and effectiveness.\nDiploma or Bachelor’s Degree in logistics, business administration, or a related field.\nWorking experience in logistics, data or a related area is advantageous.\nProficiency in MS Excel and SQL, with strong numerical skills to analyze trends and data effectively.\nExcellent organizational and time management abilities, with the capacity to work efficiently under pressure.\nStrong communication and interpersonal skills, with the ability to multitask and maintain accuracy in a fast-paced environment.","description_format":"text","description_chars":1555,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T15:03:08Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-09-24T21:15:48Z"},"pay":null,"html_url":"https://alion.io/job/shopee-operations-specialist-process-optimization-spx-express","json_url":"https://alion.io/job/shopee-operations-specialist-process-optimization-spx-express.json","meta":{"generated_at":"2026-09-24T21:15:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}