{"id":1186746,"url":"https://alion.io/job/shopee-process-intelligence-ai-enablement-specialist-return-refund","title":"Process Intelligence & AI Enablement Specialist - Return & Refund","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hallucination","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LLM","optional":false},{"name":"Prompt Engineering","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:03:08Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T19:12:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Key Responsibilities\n1.Process Mapping & Knowledge Design\nAnalyze, document, and optimize operational processes, SOPs, policies, and business rules.\nConvert complex procedures into structured process maps, decision trees, workflow diagrams, and knowledge frameworks.\nDesign AI-ready process documentation that can be utilized by automation platforms, AI assistants, and Large Language Models (LLMs).\nIdentify process gaps, ambiguities, risks, and inefficiencies, and recommend improvements.\n2. Low-Code / No-Code Workflow Development\nDesign and maintain workflows using low-code and no-code platforms.\nBuild process guidance tools, workflow applications, decision-support systems, and operational knowledge repositories.\nEnsure workflows remain scalable, user-friendly, and aligned with evolving business requirements.\nCollaborate with stakeholders to translate operational requirements into structured digital workflows.\n3. AI Enablement & LLM Readiness\nStructure operational knowledge and decision logic to support AI-assisted and LLM-driven workflows.\nDevelop frameworks that improve AI understanding of business processes, policies, and operational rules.\nSupport prompt design, workflow orchestration, and AI knowledge architecture initiatives.\nPartner with business, operations, and technical teams to identify opportunities for AI adoption and intelligent automation.\n4. AI Quality Assurance & Audit\nConduct audits and evaluations of AI-generated outputs, recommendations, and workflow decisions.\nValidate AI performance against established SOPs, policies, and business requirements.\nDevelop testing methodologies, evaluation criteria, and quality standards for AI-assisted processes.\nMonitor AI accuracy, consistency, hallucination risks, and adherence to operational guidelines.\nSupport human-in-the-loop review processes to continuously improve AI performance and reliability.\n5. Governance, Monitoring & Continuous Improvement\nEstablish governance standards for process documentation, workflow design, and AI-enabled solutions.\nMaintain version control and change management processes for SOPs, workflows, and AI knowledge assets.\nTrack operational and AI performance metrics, including accuracy, compliance, cycle time, adoption, and quality outcomes.\nProduce reports, dashboards, and insights that communicate process effectiveness and AI performance to leadership.\nDrive continuous improvement initiatives through data analysis, stakeholder feedback, and operational audits.\n6. Stakeholder Collaboration\nPartner with Operations, QA, Training, Product, Policy, and Technology teams to ensure process alignment.\nFacilitate process discovery workshops and requirement-gathering sessions.\nSupport onboarding, training, and adoption of workflow tools and AI-enabled solutions.\nAct as a subject matter expert on process intelligence, workflow optimization, and AI-enabled operations.\nRequired Qualifications\nBachelor's Degree in Computer Science, Information Systems, Engineering, Data Science, Business Analytics, Industrial Engineering, or a related field, or equivalent practical experience.\nMinimum of 2-4 years of experience in Process Excellence, Business Process Management, Operations Excellence, Automation, Knowledge Management, or related disciplines.\nStrong experience creating process maps, workflow diagrams, decision trees, and operational documentation.\nHands-on experience with low-code/no-code platforms, workflow tools, or business process management solutions.\nFamiliarity with AI technologies, LLMs, prompt engineering concepts, or AI-assisted workflows.\nStrong analytical, problem-solving, and systems-thinking skills.\nExcellent written, visual, and verbal communication skills.\nAbility to simplify complex operational processes while maintaining accuracy and compliance.\nExperience in e-commerce, logistics, customer support, returns and refunds, trust and safety, or operational excellence environments.\nExperience working with AI-enabled products, conversational AI, knowledge systems, or intelligent automation solutions.\nFamiliarity with prompt engineering, AI evaluation frameworks, model testing, annotation workflows, or AI quality assurance methodologies.\nExperience building dashboards, reports, and executive presentations.\nExposure to AI governance, model monitoring, or responsible AI practices.\nKey Competencies\nProcess Intelligence - Ability to analyze, structure, and optimize complex operational workflows into scalable business processes.\nAI & LLM Readiness - Understanding of how AI systems consume, interpret, and execute structured knowledge and decision logic.\nWorkflow & Systems Thinking - Ability to design interconnected workflows, decision frameworks, and operational ecosystems.\nQuality & Governance - Strong focus on accuracy, compliance, auditability, and continuous improvement.\nData-Driven Decision Making - Ability to leverage operational metrics, audits, and insights to improve processes and AI performance.\nCross-Functional Collaboration - Strong stakeholder management skills with the ability to influence across operations, business, and technology teams.\nCommunication & Documentation - Ability to communicate complex concepts clearly through process maps, documentation, presentations, and visual frameworks.","description_format":"text","description_chars":5277,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T15:03:08Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-09-24T22:15:23Z"},"pay":null,"html_url":"https://alion.io/job/shopee-process-intelligence-ai-enablement-specialist-return-refund","json_url":"https://alion.io/job/shopee-process-intelligence-ai-enablement-specialist-return-refund.json","meta":{"generated_at":"2026-09-24T22:15:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":493,"day_limit":5000,"remaining_today":4507,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}