Regional Hub Operations Manager - SPX Express Vietnam

1.Regional Leadership & Strategy

• Lead North-region operating model and annual execution plan aligned with national strategy.
• Drive region-wide cost-service-people balance; own P&L levers (productivity, rider scheme efficiency, infrastructure footprint, quality cost)
• Identify growth opportunities, structural upgrades, and network expansion needs across provinces.
• Serve as the escalation point for operational risks, volume surges, and crisis situations.

2. Operational Excellence & Performance Management

• Own daily/weekly operational KPIs: on-time performance, failed delivery rate, loss rate, CS rate, productivity.
• Implement SOP consistency across all provinces; partner with Sorting Operations Center (SOC) & Transportation to close structural gaps.
• Lead continuous improvement initiatives - process simplification, cost optimisation, and cross-functional issue solving.
• Monitor hub health: facility readiness, compliance, audit results, safety, asset & material management.

3. People Leadership & Culture

• Manage a team of thousands of staff and riders through AOMs, Supervisors, Leads.
• Build a high-ownership, accountable, and collaborative culture across the region.
• Mentor and coach AOMs for planning, data-driven decision making, and stronger stakeholder management.
• Lead communication cadence: weekly business reviews, performance deep-dives, and cross-functional syncs.
• Promote fairness, transparency, and balanced workload across provinces.

4. Cross-Functional Collaboration

• Work closely with BI/FP&A on forecasting, budgeting, and regional cost management.
• Coordinate with Product teams on feature rollouts, pilot evaluations, and system performance.
• Partner with Infrastructure for hub opening, relocation, and condition upgrades; ensure timely readiness.
• Align with the HR on capacity fulfillment, people capability building, engagement, and disciplinary cases.
• Reporting weekly/ monthly to higher management on regional updates.

Must have

• Min 7+ years of experience, with at least 5 years of experience in logistics, e-commerce, express delivery, FMCG, or similar large-scale field operations is mandatory and at least 4 years in a leadership role managing a team.
• Strong business acumen, planning, analytical, problem-solving, and data-driven decision-making skills.
• Strong leadership and managerial skills to manage big teams and drive collaboration and synergy across different teams
• Proven fast learner; able to adapt in an agile environment.
• Ability to travel extensively within Northern provinces (30-50% time)

Nice to have

• Degree in Business Administration, Supply Chain Management, Engineering or relevant disciplines is advantageous
• Proven track record managing large teams and multi-location operations.
• Familiarity with cost-optimisation, process re-engineering, or network design.
• English communication