{"id":1197226,"url":"https://alion.io/job/shopee-seller-support-specialist","title":"Seller Support Specialist","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":27,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:12:45Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-28T00:22:39Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Operational Support & Escalation Handling\nResolve daily operational support tickets and inquiries related to warehouse and logistics processes.\nTrack and maintain records for Value-Added Services (VAS) charges and the official seller liquidation list.\nInvestigate and resolve critical operational issues and escalations, including incorrect deliveries, incomplete shipments, shipment disputes, and other time-sensitive matters.\nAct as the central liaison between the Warehouse operations and internal/external stakeholders for daily performance monitoring and issue resolution.\nHandle and process warehouse claims (e.g., damaged, expired, or missing items) by ensuring all necessary checks, documentation, and accurate processing are completed in a timely manner.\nEnsure the Return-To-Seller (RTS) processes and seller liquidation activities are executed with high accuracy and in full compliance with established policies.\nPerformance Monitoring & Process Improvement\nFlag critical and recurring performance issues to the Seller Management and Account Manager teams to enable proactive intervention and follow-up.\nIdentify recurring operational bottlenecks and pain points within the support workflow and warehouse processes.\nAssist in the documentation and implementation of best practices across warehouse and seller-facing operations.\nBachelor’s degree in Business, Logistics, Supply Chain, or a related field.\nOpen to fresh graduates or candidates with 1-3 years of experience in a fast-paced operations support, logistics coordination, or service/helpdesk environment, preferably within e-commerce.\nExperience in handling ticketing/case management systems.\nStrong analytical skills with advanced proficiency in Excel/Google Sheets; must be comfortable working with large datasets to troubleshoot and track issues.\nOrganizational and attention-to-detail skills; highly process-oriented.\nExcellent written and verbal communication skills; professional and clear in relaying complex issues to both internal and external stakeholders.\nSelf-starter with a proactive, problem-solving mindset and the ability to manage multiple issues simultaneously under tight deadlines.\nChinese speaking / writing is an advantage.","description_format":"text","description_chars":2215,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T19:12:45Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.402,"p_room":0.28,"age_days":32,"expected_fill_days":12,"reasons":["conf:3","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/shopee-seller-support-specialist","json_url":"https://alion.io/job/shopee-seller-support-specialist.json","meta":{"generated_at":"2026-10-28T05:13:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49909},"rest":"https://alion.io/mcp/rest/get_company?id=49909"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshopee-seller-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshopee-seller-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshopee-seller-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shopee-seller-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshopee-seller-support-specialist"}]}