{"id":1186739,"url":"https://alion.io/job/shopee-senior-ai-seller-bot-operations-executive-seller-management-business-development","title":"Senior AI Seller Bot Operations Executive - Seller Management, Business Development","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3498},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-24T15:03:08Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T19:12:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Manage and maintain the Seller Bot Knowledge Base (KB) and Seller Education Hub (SEH) content to ensure information shared remains accurate, relevant, and aligned with evolving business priorities, operational processes, and seller needs.Drive quality and effectiveness of Seller Bot by optimising bot responses with accurate and consistent knowledge while aligning it with the latest business policies and seller behaviour.\nProactively monitor bot performance, identify knowledge gaps, and recommend data-driven improvements to enhance seller experience and operational efficiency.\nSupport UAT and quality assurance for new bot features, content releases, and AI enhancements, ensuring solutions meet business expectations and are production-ready.\nGather and analyse feedback from sellers and Relationship Managers (RMs) to develop constructive plans for product and knowledge enhancements. \nCollaborate with Product, Regional, and cross-functional teams to support bot operations, issue resolution, knowledge governance, content localisation and continuous improvements.\nUndertake additional responsibilities and initiatives as assigned by the reporting manager in support of team priorities.\nBachelor's degree or equivalent qualification.\nExperience managing chatbot knowledge bases, content management systems, AI-powered platforms, or digital solutions is a strong advantage. \nComfortable working with technology, AI tools, and data is a plus.\nStrong attention to detail and good organisational skills.\nGood communication and stakeholder management skills.\nProactive, willing to learn, and able to work in a fast-paced environment.\nProficient in Microsoft Excel, Google Sheets, and PowerPoint.","description_format":"text","description_chars":1699,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T15:03:08Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-24T19:36:16Z"},"pay":null,"html_url":"https://alion.io/job/shopee-senior-ai-seller-bot-operations-executive-seller-management-business-development","json_url":"https://alion.io/job/shopee-senior-ai-seller-bot-operations-executive-seller-management-business-development.json","meta":{"generated_at":"2026-09-24T19:36:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}