{"id":1187172,"url":"https://alion.io/job/shopee-senior-data-center-operations-engineer-infrastructure-kulai-johor","title":"Senior Data Center Operations Engineer, Infrastructure (Kulai, Johor)","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":36,"ghost_share":0,"stale_share":0,"repost_share":0.028,"time_to_fill_p50_days":24,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4991},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:03:08Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-05T04:48:07Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Site Operations Management\nOversee daily operations, maintenance, and activities at the Johor Data Centres to ensure reliability, efficiency, and security.\nManage the Move, Add, and Change (MAC) process, including IT hardware deployment and structured cabling installations.\nLead efforts in troubleshooting and resolving cabling and hardware issues promptly.\nEnsure adherence to structured cabling standards (FTP, UTP, Optical Fibre) and other operational best practices.\nLeadership & Team Management\nProvide leadership and supervision to the on-site team, including recruitment, mentoring, training, and performance management.\nSet clear goals and targets, monitor progress, and assess team performance regularly.\nPromote a collaborative, organized, and detail-oriented work culture.\nChange Management & Service Delivery\nManage complex change management processes and service delivery workflows effectively.\nEnsure timely resolution of incidents and escalations, adhering to service level agreements (SLAs).\nImplement and uphold service management processes in a large-scale, diverse operational environment.\nVendor & Asset Management\nManage third-party vendors and contractors to ensure seamless delivery of outsourced services.\nOversee the use of asset management systems, ticketing systems, and data center management tools for inventory and operational tracking.\nCompliance & Safety\nEnsure the data center operates in compliance with environmental, health, and safety regulations, standards, and best practices.\nConduct regular audits and risk assessments to mitigate potential issues and drive continuous improvement.\nEducation:\nBachelor’s degree in Information Technology, Computer Science, or a related field.\nRelevant certifications such as ITIL, CDCP, or equivalent are highly preferred.\nExperience:\nMinimum 5 years of experience in IT management, with specific expertise in data center environments.\nProven track record of managing and leading teams in a high-pressure operational setting.\nHands-on experience with structured cabling, hardware deployment, and fault diagnosis.\nIn-depth knowledge of service delivery and change management processes.\nTechnical Proficiency:\nExpertise in structured cabling standards and cable types (FTP, UTP, Optical Fibre).\nStrong understanding of asset management, ticketing systems, and data center management tools.\nLeadership & Soft Skills:\nExcellent leadership, interpersonal, and people management skills.\nStrong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.\nExceptional analytical, problem-solving, and decision-making abilities.\nFluency in English is required; 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