{"id":1197657,"url":"https://alion.io/job/shopee-senior-workforce-planning-operations-shopee","title":"Senior Workforce Planning - Operations, Shopee","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":36,"ghost_share":0,"stale_share":0,"repost_share":0.028,"time_to_fill_p50_days":24,"computed_at":"2026-11-04T06:34:25Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3901},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:12:45Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-04T14:03:28Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"1. Workforce Planning (Monthly / Weekly / Daily):\nTranslate approved forecasts into staffing requirements (headcount & shift plans).\nBuild and maintain monthly, weekly, and daily staffing plans.\nAdjust plans based on real-time demand fluctuations and operational changes.\n2. Capacity Monitoring & Control (Weekly / Daily):\nTrack actual vs. planned headcount and staffing variance.\nMonitor shrinkage factors (leave, absenteeism, training).\nManage utilization, productivity, and overtime usage.\nIdentify staffing risks early and propose corrective actions.\n3. Performance Analysis & Reporting:\nMonitor service level (SLA), occupancy, backlog, and key workforce metrics.\nAnalyze forecast vs. actual gaps and provide variance analysis.\nPrepare weekly and monthly planning reports with actionable insights.\n 4. Stakeholder Coordination & Alignment:\nPartner closely with Operations leaders to validate demand assumptions and staffing requirements.\nAlign with the Workforce Planning / Forecast team on demand changes and scenario adjustments.\nWork with the Recruitment & Outsourced Labor Management team to flag hiring gaps and short-term staffing risks.\nPresent staffing outlook, risks, and mitigation plans in weekly/ monthly review meetings.\nEscalate critical service level or capacity risks with data-driven recommendations.\nBachelor’s degree in Business, Operations, Statistics, or related fields.\nAt least 3 years of experience in Workforce Planning, Capacity Planning, or Operations Planning.\nStrong analytical and numerical skills, proficient in Excel / Google Sheets.\nGood communication and cross-functional collaboration skills.\nClose attention to detail and the ability to work under tight timelines.","description_format":"text","description_chars":1704,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T19:12:45Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.783,"p_room":0.36,"age_days":40,"expected_fill_days":24,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/shopee-senior-workforce-planning-operations-shopee","json_url":"https://alion.io/job/shopee-senior-workforce-planning-operations-shopee.json","meta":{"generated_at":"2026-11-04T17:53:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49909},"rest":"https://alion.io/mcp/rest/get_company?id=49909"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshopee-senior-workforce-planning-operations-shopee"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshopee-senior-workforce-planning-operations-shopee"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshopee-senior-workforce-planning-operations-shopee"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shopee-senior-workforce-planning-operations-shopee\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshopee-senior-workforce-planning-operations-shopee"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1197657}},{"tool":"search_jobs","arguments":{"company":"shopee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1197657},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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