{"id":1197163,"url":"https://alion.io/job/shopee-shopee-product-support-analyst","title":"Shopee Product Support Analyst","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":27,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, 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the system, feature and\nfunction mechanism\no Apply the above knowledge to identify the issue and potential work plan\no Communicate with stakeholders to understand the overview of the issue / bug\no Explain the details of issue / bug with internal dept for the fixing requirement\nand support\no If facing the rejection or pending situation of tickets and fixing requirement, find\nout the alternatives to stop the loss or for compensation\no Being resourceful to find out the talents and resource to complete and fix the\nissue and bank\no Motivate the resolution process of regional, dev side, 3rd parties and L2 PS\no Tracking the progress and announce the result and updates for stakeholders\no Regularly review the performance of live issue and thinking of the way to\nimprove and enhance\no Initiate and implement the improvement plan with solution, suggestion and\nfeature request\nQualifications and Requirements:\nBachelor's degree in a relevant field or equivalent work 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