SOC Operations (SPX Express)

Regional Liaison & Communication:

• Act as the secondary point of contact for the Regional SIP CB team, participating in daily/weekly sync-ups in English to align on targets and operational constraints.
• Translate regional requirements into actionable local SOPs for the SOC and RC teams.

Volume Reconciliation & Data Expertise:

• Perform daily Volume Reconciliation between local warehouse systems and regional SIP dashboards to identify gaps or "missing parcels."
• Develop and maintain tracking files (using Advanced Excel/SQL) to monitor the end-to-end journey of SIP parcels.
• Analyze discrepancies in "Pending" vs. "Shipped" status and drive root cause analysis for any aged backlog.

Operational Control & FIFO Management:

• Work closely with the SOC team to ensure SIP parcels follow strict FIFO (First-In, First-Out) logic to meet international shipping lead times.
• Monitor SLA compliance for outbound parcels, ensuring regional Cross-Border standards are met.

Continuous Improvement (CI):

• Identify bottlenecks in the SIP handover process and propose data-backed solutions to improve throughput.
• Assist the Planning Manager in manpower modeling specifically for SIP-heavy periods (e.g., Double Day campaigns).

• Experience: 1-3 years in Logistics, Supply Chain, or Cross-Border E-commerce operations.
• Language: Efficient English. (both written and verbal)
• Data Skills: Expert level in MS Excel (VLOOKUP, Pivot Tables, Complex Formulas). Experience with SQL or data visualization tools (Power BI/Tableau) is a significant plus.
• Analytical Thinking: Strong ability to reconcile large datasets and identify anomalies quickly.
• Communication: Humble yet assertive communication style; able to collaborate effectively with both frontline staff and regional stakeholders while superior is not available.