{"id":1235399,"url":"https://alion.io/job/shopee-soc-operations-spx-express","title":"SOC Operations (SPX Express)","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Security","role_family":"Security","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":227},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-25T16:14:44Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-26T06:28:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Regional Liaison & Communication:\nAct as the secondary point of contact for the Regional SIP CB team, participating in daily/weekly sync-ups in English to align on targets and operational constraints.\nTranslate regional requirements into actionable local SOPs for the SOC and RC teams.\nVolume Reconciliation & Data Expertise:\nPerform daily Volume Reconciliation between local warehouse systems and regional SIP dashboards to identify gaps or \"missing parcels.\"\nDevelop and maintain tracking files (using Advanced Excel/SQL) to monitor the end-to-end journey of SIP parcels.\nAnalyze discrepancies in \"Pending\" vs. \"Shipped\" status and drive root cause analysis for any aged backlog.\nOperational Control & FIFO Management:\nWork closely with the SOC team to ensure SIP parcels follow strict FIFO (First-In, First-Out) logic to meet international shipping lead times.\nMonitor SLA compliance for outbound parcels, ensuring regional Cross-Border standards are met.\nContinuous Improvement (CI):\nIdentify bottlenecks in the SIP handover process and propose data-backed solutions to improve throughput.\nAssist the Planning Manager in manpower modeling specifically for SIP-heavy periods (e.g., Double Day campaigns).\nExperience: 1-3 years in Logistics, Supply Chain, or Cross-Border E-commerce operations.\nLanguage: Efficient English. (both written and verbal)\nData Skills: Expert level in MS Excel (VLOOKUP, Pivot Tables, Complex Formulas). Experience with SQL or data visualization tools (Power BI/Tableau) is a significant plus.\nAnalytical Thinking: Strong ability to reconcile large datasets and identify anomalies quickly.\nCommunication: Humble yet assertive communication style; able to collaborate effectively with both frontline staff and regional stakeholders while superior is not available.","description_format":"text","description_chars":1792,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Commerce"],"lifecycle":[{"event":"open","at":"2026-09-25T16:14:44Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:5","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/shopee-soc-operations-spx-express","json_url":"https://alion.io/job/shopee-soc-operations-spx-express.json","meta":{"generated_at":"2026-09-27T01:31:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1376,"day_limit":5000,"remaining_today":3624,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}