{"id":1197645,"url":"https://alion.io/job/shopee-workforce-management-wfm-shopee","title":"Workforce Management (WFM) (Shopee)","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1521},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:12:45Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T23:13:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes).\nTranslate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes.\nBalance service level targets with cost efficiency through effective workforce sizing and deployment.\nMonitor workforce productivity, utilization, and efficiency metrics; identify gaps and drive improvement initiatives.\nDevelop and track key WFM KPIs such as staffing accuracy, shrinkage, overtime, productivity, and attendance.\nDrive continuous improvement projects to optimize labor cost and operational performance.\nBachelor’s degree in Engineering, Operations Management, Business, Analytics, or a related field.\n3-6+ years of experience in Workforce Management, Capacity Planning, Operations Planning, or Supply Chain (logistics, e-commerce, or fulfillment preferred).\nStrong analytical skills with experience using data to drive decisions (Excel, SQL, BI tools preferred).\nProven experience managing workforce planning in a fast-paced, high-volume operational environment.\nStrong stakeholder management and communication skills.\nAbility to work under pressure and manage ambiguity in a rapidly scaling business.\nExperience with large-scale operations or multi-site environments is a strong plus","description_format":"text","description_chars":1355,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T19:12:45Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-09-25T01:29:43Z"},"pay":null,"html_url":"https://alion.io/job/shopee-workforce-management-wfm-shopee","json_url":"https://alion.io/job/shopee-workforce-management-wfm-shopee.json","meta":{"generated_at":"2026-09-25T01:29:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1506,"day_limit":5000,"remaining_today":3494,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}