{"id":4216279,"url":"https://alion.io/job/shopee-workforce-strategy-operations-lead","title":"Workforce Strategy & Operations Lead","company":{"id":49909,"name":"Shopee","domain":"shopee.com","url":"https://alion.io/company/shopee","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":99,"open_postings":40,"ghost_share":0,"stale_share":0,"repost_share":0.05,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, 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productivity, utilization, and efficiency metrics; identify gaps and drive improvement initiatives.\nDevelop and track key WFM KPIs such as staffing accuracy, shrinkage, overtime, productivity, and attendance.\nDrive continuous improvement projects to optimize labor cost and operational performance.\nStakeholder Management & Execution\nPartner closely with Fulfillment Operations leaders to align workforce plans with operational realities.\nCollaborate with HR and vendors on hiring plans, contract workforce management, and ramp-up/down strategies.\nWork with Finance to support budget planning, cost forecasting, and P&L impact analysis.\nProcess, Tools & Governance\nEstablish and continuously improve WFM processes, planning models, and governance frameworks.\nLeverage data, dashboards, and systems to enable data-driven decision-making.\nSupport automation, system enhancement, and standardization initiatives across FBS workforce planning.\nBachelor’s degree in Engineering, Operations 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