{"id":1999424,"url":"https://alion.io/job/shopflo-customer-experience-associate","title":"Customer Experience Associate","company":{"id":3179404,"name":"Shopflo","domain":"shopflo.com","url":"https://alion.io/company/shopflo-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Intercom","optional":false},{"name":"Postman","optional":false},{"name":"Shopify","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-31T11:34:27Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-12T08:24:45Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Why Shopflo\nShopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India’s checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot & Key, Nestasia, and The Sleep Company trust us to run their checkout.\nIn 2026, we were acquired by Pine Labs - one of India’s most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.\nStartup DNA. Enterprise backing. Real product. Real traction.\nAbout the Role\nWe are looking for a Customer Experience Associate to own merchant relationships and help customers get the most out of Shopflo. You will be the first point of contact for merchants, helping them troubleshoot issues, adopt the right features, and continuously improve their experience with the product.\nWhat You Will Do\nOwn day-to-day customer interactions across phone, chat, and email\nTroubleshoot product and technical issues by reproducing bugs, understanding API responses, and identifying root causes\nGuide merchants on product features and help them get more value from Shopflo\nIdentify upsell and expansion opportunities and work with Sales to take them forward\nCapture customer feedback and share insights with Product, Sales, and Marketing\nDocument issues, resolutions, and recurring patterns to improve support processes\nWhat We Are Looking For\n2+ years of experience in SaaS customer support or customer experience\nStrong communication and problem-solving skills\nExperience with tools like Freshdesk, Intercom, or Zoho\nComfortable using basic developer tools such as browser console and Postman\nBasic understanding of SQL or product dashboards\nCuriosity and willingness to dig into technical issues\nShopify or ecommerce experience is a plus.","description_format":"text","description_chars":1999,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-07T10:26:59Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.491,"p_room":0.36,"age_days":41,"expected_fill_days":23,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/shopflo-customer-experience-associate","json_url":"https://alion.io/job/shopflo-customer-experience-associate.json","meta":{"generated_at":"2026-10-12T13:33:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21285,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3179404},"rest":"https://alion.io/mcp/rest/get_company?id=3179404"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshopflo-customer-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshopflo-customer-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshopflo-customer-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shopflo-customer-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshopflo-customer-experience-associate"}]}