{"id":1999434,"url":"https://alion.io/job/shopflo-customer-success-manager","title":"Customer Success Manager","company":{"id":3179404,"name":"Shopflo","domain":"shopflo.com","url":"https://alion.io/company/shopflo-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-02T09:31:55Z","employer_posted_date":"2026-04-02","last_verified_at":"2026-10-25T03:53:45Z","board_verified":true,"closed_at":null,"days_open":205,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":205},"description":"Why Shopflo\nShopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India’s checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot & Key, Nestasia, and The Sleep Company trust us to run their checkout.\nIn 2026, we were acquired by Pine Labs - one of India’s most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.\nStartup DNA. Enterprise backing. Real product. Real traction.\nAbout the Role\nAs a Customer Success Manager, you’ll drive strategic growth and strengthen executive-level relationships by managing and maximizing key client accounts for long-term success.\nWhat you will do\nAccount Strategy:\nDevelop and execute strategic account plans with clear goals, growth objectives, and success metrics.\nLead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.\nCollaborate cross-functionally to ensure seamless delivery and alignment with client priorities.\nForecast and track key account metrics, including revenue, retention, and satisfaction.\nRelationship Building:\nBuild deep, trusted partnerships with senior stakeholders across top accounts.\nProactively engage to understand evolving business needs and strategic priorities.\nStrengthen credibility through insight-driven recommendations and consistent follow-through.\nRevenue Generation:\nIdentify and execute upselling and cross-selling opportunities to drive account expansion.\nLead contract negotiations to maximize revenue, profitability, and long-term value.\nPartner with leadership to shape commercial strategy and account growth plans.\nCustomer Success:\nGuide clients through their journey from activation to adoption, growth, and advocacy.\nMonitor account health and address risks proactively.\nCollaborate with internal teams to deliver a world-class customer experience and champion client needs internally.\nMarket Intelligence:\nStay informed on industry trends, competitor movements, and customer insights.\nLeverage market data to refine account strategies and uncover growth opportunities.\nYou should apply if you have\n3+ years of hands-on experience in Key Account Management, ideally in a B2B SaaS environment.\nProven ability to manage complex, high-value client relationships and deliver growth targets.\nStrong commercial acumen, negotiation, and strategic problem-solving skills.\nProficiency in 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