{"id":874240,"url":"https://alion.io/job/shopltk-customer-success-manager","title":"Customer Success Manager","company":{"id":687749,"name":"LTK","domain":"shopltk.com","url":"https://alion.io/company/shopltk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"closed","first_seen_at":"2026-07-31T15:09:19Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-28T21:48:08Z","board_verified":false,"closed_at":"2026-09-28T21:48:08Z","days_open":59,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":59},"description":"LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry. \nWe empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry - a game changer when it comes to career growth.\nPosition Title: Customer Success Manager (internal title: Creator Success Account Executive) \nReports to: Sr. Manager, Creator Success\nLocation: Remote from the U.S. \nRole Type: Full-Time, Base + Bonus (This is a salaried, non-commissioned role)\nAbout the role\nAt LTK, our Creator Success Account Executives don't simply manage accounts, they help creators build thriving businesses.\nAs a trusted business advisor, you'll partner with a portfolio of creators to understand their goals, develop personalized growth strategies, and coach them to take action. You'll combine relationship-building, data-driven insights, and sales enablement to help creators maximize their success on the LTK platform.\nSuccess is measured by the growth of your creators, not by closing new business. We're looking for someone who builds trust, influences action, and treats every creator's success as their own.\nHow you will make an impact\nBuild trusted relationships with a portfolio of creators and serve as their strategic business advisor.\nDevelop personalized growth strategies using creator goals, performance data, and industry insights.\nCoach creators to adopt new strategies, products, and opportunities that drive measurable business growth.\nDrive retention, engagement, and revenue growth across your portfolio.\nAnalyze creator performance and translate data into clear, actionable recommendations.\nAdvocate for creators by sharing insights with Product, Marketing, and Brand teams.\nStay ahead of creator economy trends and educate creators on emerging opportunities.\n\nWhat makes you successful \nBuild authentic relationships and earn trust quickly.\nLove coaching customers and influencing action, not just giving advice.\nBalance empathy with accountability and know how to push people toward ambitious goals.\nAre persistent, proactive, and energized by helping others succeed.\nUse data to solve business problems and build thoughtful strategies.\nThrive in consultative conversations with entrepreneurs and creators.\nWhat you will bring to LTK\n3+ years in Customer Success, Strategic Account Management, Consulting, Sales Enablement, Partnerships, or a similar client-facing role.\nExperience supporting solopreneurs, small businesses, creators as a strategic partners, not a vendor. \nExperience growing customer relationships through strategy, coaching, and business consulting.\nStrong analytical and communication skills with the ability to turn insights into action.\nExperience supporting creators, small businesses, or digital brands is preferred.\nExcellent communication skills (oral/written) and presentation skills.\nA mindset focused on seizing opportunities and moving with urgency\nCRM experience (HubSpot or equivalent) preferred.\nPassion for the creator economy and helping businesses grow.\nWho thrives here\nThis role is ideal for someone who loves helping customers grow. Our best performers build lasting relationships, use data to uncover opportunities, coach creators toward action, and celebrate their customers' wins as their own. #LI-CW1 \nWhat we offer for full-time salaried employees\nThe opportunity to be part of the leading global company in creator commerce\nA remote-first, productivity-first environment\nCompetitive compensation and benefits package to meet the needs of you and your family\n401(k) with LTK company matching\nMedical Insurance, Vision Insurance, Dental Insurance\nPaid Maternity Leave and Paid Paternity Leave\nSummer Fridays and Flexible PTO\nFor temporary full-time employees, benefits eligibility may vary\nAbout LTK\nFounded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.\nOur mission\nTo empower the world’s premium lifestyle Creators to achieve maximum economic success.\nOur values\nHere to win\nCommit to the journey\nWork well\nCommitment to diversity\nLTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture. \nFor US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.\nAny unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.\nLTK is an Equal Opportunity Employer. #LI-Remote","description_format":"text","description_chars":5639,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Influencers","Content Creation","Influencer Marketing"],"lifecycle":[{"event":"open","at":"2026-09-13T19:11:26Z"},{"event":"close","at":"2026-09-28T21:48:08Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/shopltk-customer-success-manager","json_url":"https://alion.io/job/shopltk-customer-success-manager.json","meta":{"generated_at":"2026-10-21T05:08:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7599,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687749},"rest":"https://alion.io/mcp/rest/get_company?id=687749"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshopltk-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshopltk-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshopltk-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shopltk-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshopltk-customer-success-manager"}]}