{"id":784862,"url":"https://alion.io/job/shopos-customer-success-manager","title":"Customer Success Manager","company":{"id":450860,"name":"ShopOS","domain":"shopos.ai","url":"https://alion.io/company/shopos","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":157,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"Airtable","optional":true},{"name":"Figma","optional":true},{"name":"HubSpot","optional":true},{"name":"Notion","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-06-26T16:39:23Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-30T12:04:32Z","board_verified":true,"closed_at":null,"days_open":125,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":124},"description":"About the Company\nJoin the Rocketship\nWe’re building ShopOS - AI agents powering the entire ecommerce stack. Already past PMF, we’re scaling fast and shaping the future of how online brands are built with AI. Co-founded by seasoned builders with multiple successful exits to companies like Flipkart & Polygon Labs, and we’re backed by Binny Bansal. This isn’t just another start-up - it’s a front-row seat to the next big shift in ecommerce.\nWatch: What is ShopOS (from the founders’ lens - Click here)\nAbout the Role\nAs an Account Manager at ShopOS, you’ll serve as the bridge between our clients and internal teams. Your goal: ensure our clients are delighted, activated, and growing with us. You’ll own relationships with leading D2C brands, fast-moving startups, and enterprise clients, ensuring their onboarding, ongoing use, and success with ShopOS is frictionless and outcome-driven. You’ll work closely with product, creative, and engineering teams to ensure our solutions map to client goals, and advocate for product improvements based on feedback. If you’re a people-first operator with a knack for structured thinking, storytelling, and client happiness-you’ll thrive here.\nWhat You’ll Own\nOwn client relationships: Serve as the key point of contact for clients post-sale, owning onboarding, activation, QBRs, and renewals.\nEnsure client success: Work with cross-functional teams to deliver campaigns, features, and outputs that map to client goals.\nDrive adoption: Understand each client’s business and identify opportunities to expand usage of ShopOS capabilities.\nMonitor satisfaction: Track client health, usage metrics, and feedback to preempt churn and improve retention.\nAct as a voice of the customer: Bring client insights to internal teams to inform roadmap and campaign strategy.\nReport & communicate clearly: Deliver crisp progress updates, results, and action plans to both internal stakeholders and clients.\nWork cross-functionally: Partner closely with creative leads, PMs, and GTM teams to ensure high-quality, on-time delivery.\nGrow accounts: Identify expansion and upsell opportunities aligned to client needs and success.\nWhat We’re Looking For\n3-5 years of experience in account management, customer success, or client-facing roles in SaaS, eCommerce, or agency setups\nStrong client-facing communication and interpersonal skills\nProven ability to manage multiple clients and stakeholders with attention to detail\nExcellent problem-solving skills and ability to translate needs into solutions\nUnderstanding of the eCommerce landscape and comfort navigating metrics like ROAS, CAC, AOV, etc.\nStrong written communication and presentation skills\nAbility to work cross-functionally and influence without authority\nGood to have\nExperience working in fast-paced startup environments\nExposure to working with AI-powered or automation platforms\nBackground in creative or performance marketing agencies\nStrong empathy for users and product orientation\nFamiliarity with tools like HubSpot, Notion, Slack, 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