{"id":3154397,"url":"https://alion.io/job/shoprite-pingo-control-hub-last-mile-logistic-associate","title":"Pingo Control Hub Last Mile Logistic Associate","company":{"id":697080,"name":"Shoprite","domain":"shopritex.co.za","url":"https://alion.io/company/shopritex","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellville, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":54},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T13:03:35Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-01T22:15:47Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About the role\nThe Control Hub Last Mile Logistic Associate provides efficient ecommerce support to drivers, handling client interactions and order queries through help centre channels in a timely, friendly, and professional manner. This role leverages knowledge of ecommerce operations and order fulfilment to resolve or escalate queries, enhancing the customer experience on ecommerce platforms. The Logistics Controller is part of the Control Hub team, supporting client agents, drivers, and internal stakeholders through real-time calls and emails. The team focuses on service excellence and uses analytics to implement solutions that improve performance and scale through better automation and processes.\nWhat you'll do\nSupport a First Contact Resolution (FCR) culture for ecommerce client issues, and timeously troubleshoot customer incidents providing accurate, valid, and complete information.\nProvide positive, efficient, and complete support resolutions to users, including customers, drivers and other stakeholders across various channels (including voice, email, chat, etc.).\nEstablish and maintain a relationship with key parties of the eCommerce operation to:\nUnderstand processes and procedures available on applicable ecommerce systems, and efficiently update the client.\nAct as the point of contact for the operations and clients to resolve day-to-day operational issues and queries.\nSupport ecommerce operations flow from order creation to delivery and maximizing the percentage of online orders to be delivered to customers on-time.\nIdentifying online orders that are behind pre-agreed SLAs and proactively working with the client and delivery operations to rectify these orders.\nIdentify where proactive communications are required to the client and customer.\nIdentify common trends within support interactions and escalate appropriately.\nWhat you bring\nGrade 12 certificate - (essential).\nDiploma in Logistics, Supply Chain Management, or a related field - (preferred).\n+1 years’ experience as a Contact/Help Centre Agent or similar role - (essential).\nWell-developed knowledge of e-commerce client support and experience within a blended, multichannel contact centre - (preferred).\nKnowledge and understanding of order fulfilment, supply chain and logistics processes to execute relevant role functions within an ecommerce retail operation - (essential).\nProficient in Microsoft Office with a focus on applicable tools to execute areas of function - (essential).\nTechnical Proficiency and understanding in/of Products/Services - Understands ecommerce technical information and products to adequately perform on the job and guide customers towards a solution.\nCustomer orientated - Committed to providing high-quality customer service. Empathizes with customers and ensures their customer needs are understood, problems timeously resolved, and expectations met and resolving queries as well as leaving a good impression. Always thinking of the customer first attitude.\nExcellent written and verbal communication skills ability to convey information and data clearly, accurately, and succinctly.\nGood problem-solving skills - Comprehends new information to generate insights while proactively investigating courses of action to identify feasible solutions.\nWell-developed interpersonal skills - able to interact, engage and maintain professional relationships with people at all levels of the corporate structure, and enjoys. Authentic and builds positive rapport with customers.\nAble to work under pressure, prioritize and balance numerous competing demands in a high-volume, high pressured, fast-paced working environment.\nEnergetic and vibrant, enjoys working in a dynamic, fast paced environment.\nFlexible and resilient - Able to work in a fast-paced environment, balancing multiple and competing priorities while managing ambiguity and adapting as the business evolves.\nOur Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.\nWe are committed to Employment Equity when recruiting internally and externally.\nPlease take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.\nIf you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.","description_format":"text","description_chars":5125,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-23T13:59:12Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.764,"p_room":0.55,"age_days":8,"expected_fill_days":8,"reasons":["conf:0","velocity","win:tail","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/shoprite-pingo-control-hub-last-mile-logistic-associate","json_url":"https://alion.io/job/shoprite-pingo-control-hub-last-mile-logistic-associate.json","meta":{"generated_at":"2026-11-02T00:24:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697080},"rest":"https://alion.io/mcp/rest/get_company?id=697080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshoprite-pingo-control-hub-last-mile-logistic-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshoprite-pingo-control-hub-last-mile-logistic-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshoprite-pingo-control-hub-last-mile-logistic-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shoprite-pingo-control-hub-last-mile-logistic-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshoprite-pingo-control-hub-last-mile-logistic-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3154397}},{"tool":"search_jobs","arguments":{"company":"shopritex.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3154397},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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