{"id":2088239,"url":"https://alion.io/job/shopritex-application-support-specialist-iii","title":"Application Support Specialist III","company":{"id":697080,"name":"Shoprite","domain":"shopritex.co.za","url":"https://alion.io/company/shopritex","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"Service Desk","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-08T12:51:53Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T20:53:59Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"ROLE PURPOSE \nThe Application Support Specialist III provides specialist support to technical and business users and helps ensure that IT operations within the Digital Service Layer (DSL) run smoothly. The role plans and coordinates application support activities, investigates complex incidents and root causes, supports changes, releases and deployments, and maintains clear communication with teams, stakeholders and users. The position also supports the DSL Platform as a Service (PaaS) environment and contributes to stable, reliable day-to-day service delivery.\nROLE DESCRIPTION \nManage and deliver application support within the Digital Service Layer (DSL) team\nPlan, coordinate and handle application support activities across the assigned environment. \nInvestigate and analyse incidents and recurring problems to establish the root cause and determine an appropriate resolution path. \nPlan and manage changes within the specified environment. \nSupport software releases and deployments. \nProvide backup support to relevant team members and leads. \nSupport Platform as a Service (PaaS) services delivered by the DSL team. \nEnsure timely and effective communication with teams, stakeholders and business users\nLiaise closely with team members, team managers and relevant stakeholders. \nMaintain regular communication with users regarding incidents, changes, progress and resolutions. \nCommunicate technical information clearly to both technical and business audiences. \nSupport effective day-to-day IT operations\nMonitor and follow up assigned service desk calls in line with agreed service expectations. \nIdentify support-call trends and contribute to sustainable corrective actions. \nHandle relevant support issues and escalate where specialist intervention is required. \nContribute to stable, reliable and continuously improving application services. \nQUALIFICATIONS AND EXPERIENCE \nEssential\nMatric with relevant experience equivalent to three times the specified years of study.\n3-5 years experience in application support.\nAdvantageous\nDiploma or degree in Information Systems, B.Sc. Computer Science or a similar IT-related field.\n3-5 years experience in a retail environment.\n1-3+ years experience in software development and testing.\n3+ years experience supporting cloud solutions, preferably AWS.\n3-5+ years experience working on projects in Agile and DevOps environments.\nPOSITION-SPECIFIC TECHNICAL REQUIREMENTS \nAgile/Scrum toolsets, preferably Atlassian. \nUnderstanding of web services, including SOAP and REST. \nHands-on experience in a DevOps environment. \nRoot-cause analysis, incident resolution and problem trend identification. \nSoftware release, deployment and change support. \nCloud and PaaS support exposure, preferably AWS. \n\nKEY COMPETENCIES AND WORK ETHIC \n\nDeciding and initiating action - Makes sound decisions and takes ownership of actions and outcomes.\n\nWorking with people - Builds collaborative relationships and contributes effectively across teams.\n\nRelating and networking - Engages confidently with technical teams, stakeholders and business users.\n\nApplying expertise and technology - Applies technical knowledge to diagnose issues and provide practical solutions.\n\nLearning and innovating - Remains curious, learns continuously and contributes ideas for improvement.\n\nPlanning and organising - Prioritises work effectively and coordinates activities within agreed timelines.\n\nDelivering results and meeting customer expectations - Maintains service quality and focuses on reliable outcomes for users.\n\nFollowing instructions and procedures - Works within agreed standards, controls and support processes.\n\nAdapting and responding to change - Responds constructively to changing priorities and operational demands.\n\nCoping with pressure and setbacks - Remains composed and delivery-focused in a fast-moving support environment.\n\nEntrepreneurial and commercial thinking - Understands how stable IT services support business performance.\n\nWAYS OF WORKING \nOne Shoprite team\nLeverages the strengths of the Group, contributes to omnichannel capability and works as one team.\nOperate like a startup\nLooks for agile, rapid ways to deliver, remains curious and acts with ownership.\nStart with the customer and work backwards\nUses customer feedback and customer-first thinking to support useful, reliable solutions.\nOur Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.\nWe are committed to Employment Equity when recruiting internally and externally.\nPlease take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.\nIf you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.","description_format":"text","description_chars":5583,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-08T13:18:00Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.807,"p_room":0.788,"age_days":6,"expected_fill_days":8,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/shopritex-application-support-specialist-iii","json_url":"https://alion.io/job/shopritex-application-support-specialist-iii.json","meta":{"generated_at":"2026-10-15T23:10:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697080},"rest":"https://alion.io/mcp/rest/get_company?id=697080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshopritex-application-support-specialist-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshopritex-application-support-specialist-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshopritex-application-support-specialist-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shopritex-application-support-specialist-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshopritex-application-support-specialist-iii"}]}