{"id":2787004,"url":"https://alion.io/job/shopse-customer-support-executive","title":"Customer Support Executive","company":{"id":3784028,"name":"ShopSe","domain":"getshopse.com","url":"https://alion.io/company/getshopse","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":11500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T05:51:59Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-17T22:44:01Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About ShopSe:\nShopSe is a leading digital financial services platform focused on making financial solutions more accessible and convenient for customers.\nWe leverage technology to build innovative and seamless financing experiences through strategic partnerships with leading banks and NBFCs.\nAbout Role:\nWe are looking for a customer-focused and proactive Customer Support Executive to handle customer queries, concerns, and service requests across multiple communication channels.\nThe role requires strong communication skills, problem-solving abilities, and an understanding of digital financial products and services. Key Responsibilities\nHandle customer queries and complaints through calls, emails, chat, and other support channels.\nProvide accurate and timely resolutions to customer concerns.\nAssist customers with transactions, payments, applications, and other digital financial services.\nCoordinate with internal teams to resolve customer issues within defined timelines.\nMaintain accurate records of customer interactions and complaints.\nEnsure adherence to customer service quality standards and TAT.\nIdentify recurring customer issues and escalate them to the relevant teams.\nMaintain a high level of customer satisfaction and positive customer experience.\nRequired Skills\nExcellent verbal and written communication skills.\nStrong customer-handling and problem-solving abilities.\nAbility to work in a fast-paced environment.\nBasic knowledge of MS Office and CRM/customer support tools.\nQualifications & Experience\nGraduate preferred. • 0-3 years of experience in Customer Support, Customer Service, BPO, FinTech, Banking, or Financial Services.\nFreshers with excellent communication skills may also be considered.","description_format":"text","description_chars":1727,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T16:06:22Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.702,"p_room":0.75,"age_days":16,"expected_fill_days":19,"reasons":["conf:2","win:late","comp:junior"],"computed_at":"2026-10-18T01:27:09Z"},"pay":null,"html_url":"https://alion.io/job/shopse-customer-support-executive","json_url":"https://alion.io/job/shopse-customer-support-executive.json","meta":{"generated_at":"2026-10-18T01:27:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3784028},"rest":"https://alion.io/mcp/rest/get_company?id=3784028"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshopse-customer-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshopse-customer-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshopse-customer-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shopse-customer-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshopse-customer-support-executive"}]}