{"id":1682887,"url":"https://alion.io/job/shore-lead-platform-engineer-devops-mlops","title":"Lead Platform Engineer (DevOps & MLOps)","company":{"id":698478,"name":"Shore","domain":"shore.ca","url":"https://alion.io/company/shore-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ArgoCD","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"GitLab CI","optional":false},{"name":"ITSM","optional":false},{"name":"Jenkins","optional":false},{"name":"Kanban","optional":false},{"name":"Kubernetes","optional":false},{"name":"Least Privilege","optional":false},{"name":"Linux","optional":false},{"name":"Pulumi","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false},{"name":"Terraform","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-21T14:54:19Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-29T17:31:46Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Shore is an IT and strategy consulting firm focusing on innovation in the public sector. We deliver services and tools that advance public sector organizations and the services they provide.\nShore’s working environment is flexible, collaborative, and down to earth. We work hard and deliver exceptional quality, but don’t take ourselves too seriously in doing so.\nWhat it’s like to work at Shore:\nFlexible culture and working environment\nOpportunities to learn and advance\nContribute to innovative projects\nBe encouraged to bring your own ideas forward\n Reporting to the Director, Platform Services, the Lead DevOps Engineer is a senior, hands-on technical leader responsible for building, operating, and continuously improving Afflo’s production and non-production cloud environments, CI/CD pipelines, observability, and operational toolchain. This role translates the VP’s operational strategy, standards, and compliance objectives into reliable, scalable, secure implementation while leading execution across the DevOps function day to day.\nYou will work closely with Product Engineering, QA, Service Management, Implementation/Project Delivery, and external vendors to ensure Afflo services meet uptime, performance, security, and audit expectations in regulated healthcare contexts. You will also mentor other DevOps engineers, lead incident response and prevention work, and drive practical improvements that reduce operational risk and accelerate safe delivery.\nThis role is demanding and diverse, involving:\nOperational ownership of cloud infrastructure and delivery pipelines\n\nRelease engineering and environment lifecycle management\n\nObservability, incident leadership, and continuous improvement\n\nSecurity controls, evidence readiness, and DR/BCP execution\n\nTooling automation that reduces toil and improves team productivity\n\nResponsibilities\nOperational Ownership\nOwn the reliability and day-to-day operation of Afflo environments (production and non-production), ensuring uptime, performance, responsiveness, and strong operational hygiene.\n\nLead triage, mitigation, and restoration during incidents; coordinate with Service Management and engineering stakeholders through resolution.\n\nConduct and author post-incident reviews and drive prevention work to reduce recurrence, improve MTTR, and increase change safety.\n\nEstablish and maintain on-call standards, escalation paths, maintenance practices, and operational runbooks aligned with IT Operations and System Administration policies.\n\nCloud Infrastructure Engineering (IaC-First)\nDesign, build, and maintain secure, resilient cloud infrastructure using Infrastructure as Code (IaC) with reusable modules, review discipline, and predictable environment patterns.\n\nBuild and improve environment lifecycle workflows (provision, reset, clone, teardown) for QA/UAT/demo/customer environments and internal team needs.\n\nImplement secure-by-default patterns: network segmentation, least privilege, secrets handling, encryption, audit logging, and access reviews.\n\nPerform capacity planning and cost optimization-balancing availability, scalability, and operating cost, and providing actionable recommendations to the VP of Delivery.\n\nDesign, set up and maintain AI specific workloads and pipelines. E.g. Data processing, model training, inference etc.\n\nCI/CD, Release Engineering, and Delivery Enablement\nBuild and maintain automated CI/CD pipelines to enable rapid, safe deployments, including release gates, automated checks, artifact integrity, and rollback readiness.\n\nParticipate in and/or lead major release windows and maintenance deployments; ensure readiness checks, comms coordination, and post-release verification.\n\nStandardize release processes across teams/products to reduce variance, improve predictability, and support project timelines and SLAs.\n\nPartner with Product Engineering and QA to improve test reliability, deployment quality, and developer experience.\n\nObservability and Monitoring\nImplement and maintain monitoring, alerting, logging, and dashboards that provide actionable signals for availability, performance, security, and data integrity.\n\nReduce alert noise and improve detection coverage through tuning, SLO/SLI development, and automated verification checks.\n\nProvide operational insights to engineering teams using logs and metrics to identify trends, performance constraints, and failure patterns.\n\nSecurity, Compliance, and Audit Readiness Enablement\nImplement operational controls and evidence-producing mechanisms aligned with IT Operations policies and selected frameworks (e.g., SOC2/ISO-aligned practices).\n\nSupport security and governance requests by producing operational materials (diagrams, environment descriptions, safeguards, maintenance practices) and operational evidence in a timely manner.\n\nCoordinate with Security/Service Management on vulnerability management, patching practices, vendor security events, and operational monitoring requirements.\n\nContribute to disaster recovery and business continuity readiness by maintaining runbooks, validating backups/restores, and participating in recovery exercises/tabletop tests.\n\nTooling, Internal Enablement, and Cross-Team Support\nSupport onboarding/offboarding and access provisioning across enterprise tools (email, document storage, chat, ticketing, VPN, dev/QA environment access), emphasizing least privilege and traceability.\n\nBuild automation/scripts to streamline frequent employee tasks and reduce operational toil.\n\nMaintain a clear, prioritized operational ticket pipeline; triage requests, track outcomes, and communicate progress and risks.\n\nVendor Collaboration and Operational Toolchain\nWork with vendors and internal stakeholders to procure, configure, and maintain operational tooling (hosting, monitoring, backups, authentication services, pipeline tools).\n\nCoordinate vendor-driven maintenance/outages and ensure internal and customer-facing communications occur when required.\n\nProvide practical input on tool selection and implementation feasibility, aligned to the VP’s standards and roadmap.\n\nLeadership Within the DevOps Function\nMentor DevOps engineers through pairing, code/IaC reviews, incident coaching, and documentation/runbook development.\n\nRaise team maturity by defining “how we do it here”: templates, standards, checklists, guardrails, and repeatable operational processes.\n\nServe as senior escalation for complex infrastructure/pipeline issues and lead cross-team problem-solving efforts.\n\n Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).\n\n5-10 years of progressive experience in DevOps/SRE/infrastructure engineering, including ownership of production systems.\n\nStrong Linux, networking, and troubleshooting skills across distributed systems.\n\nAdvanced experience with cloud environments (Azure and/or GCP preferred; multi-cloud exposure is an asset).\n\nExpert-level Infrastructure as Code experience (e.g., Terraform/Pulumi), including modular design, review practices, and safe change management.\n\nStrong Kubernetes experience (operations, deployments, security posture, cluster/platform troubleshooting).\n\nStrong experience with designing and building AI training and inference workflows in a cloud environment.\n\nProven CI/CD and release engineering experience (e.g., GitLab CI, Jenkins, ArgoCD or equivalent), including quality gates and safe deployment strategies.\n\nProven experience with software development lifecycle (SDLC) methodologies and best practices,\n\nExperience with IT Service Management (ITSM) (ServiceNow, JIRA Service Management, BNC Remedy) and Kanban project management (JIRA Software or equivalent).\n\nDemonstrated incident leadership (on-call participation, incident coordination, RCA authorship, prevention follow-through).\n\nSecurity-minded approach: least privilege, secrets management, vulnerability management, audit logging, and regulated-environment operational discipline.\n\nExcellent written and verbal communication skills; strong documentation habits (knowledge base, runbooks, diagrams, procedures).\n\nAbility to work under deadlines, switch contexts quickly, and deliver across multiple initiatives.\n\n Nice-to-Haves\nExperience supporting regulated healthcare or PHI-adjacent environments and governance expectations.\n\nExperience supporting SOC2/ISO-style audits (evidence, control operation, policy-driven operations).\n\nFamiliarity with internal IT tooling and identity/access systems (e.g., SSO, VPN, device management patterns).\n\nExperience building internal developer platforms or “golden path” delivery tooling.","description_format":"text","description_chars":8610,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-02T09:51:43Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.634,"p_room":0.55,"age_days":37,"expected_fill_days":27,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/shore-lead-platform-engineer-devops-mlops","json_url":"https://alion.io/job/shore-lead-platform-engineer-devops-mlops.json","meta":{"generated_at":"2026-10-29T19:19:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698478},"rest":"https://alion.io/mcp/rest/get_company?id=698478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshore-lead-platform-engineer-devops-mlops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshore-lead-platform-engineer-devops-mlops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshore-lead-platform-engineer-devops-mlops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shore-lead-platform-engineer-devops-mlops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshore-lead-platform-engineer-devops-mlops"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1682887}},{"tool":"search_jobs","arguments":{"company":"shore.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1682887},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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