{"id":2441918,"url":"https://alion.io/job/shriners-childrens-patient-access-supervisor-2","title":"Patient Access Supervisor","company":{"id":13178,"name":"Shriners Children's","domain":"shrinerschildrens.org","url":"https://alion.io/company/shrinerschildrens","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0.143,"time_to_fill_p50_days":27,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-13T12:20:31Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-30T05:04:46Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Company Overview\nShriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.\nWith 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.\nCURRENT EMPLOYEES: Please log into Workday Click Here to apply internally through the \"Jobs Hub\"\nJob Description\nThe Patient Access Supervisor directly manages the day-to-day patient access and scheduling operations for the Contact Center at their assigned site. This role provides direct supervision to Patient Access Representatives and is accountable for performance across key quantitative and qualitative measures, including quality assurance, patient experience, call volumes, average speed to answer, and related service metrics. This position manages patient access staff, assigns tasks based on the needs of the contact center, monitors new and established queues, provides training and education to patient access representatives and identifies issues that need to be addressed.\nThe Patient Access Supervisor uses data, reporting, and leadership judgment to identify performance trends, address operational challenges, and implement improvements that support timely access to care and service excellence. The Patient Access Supervisor conducts interviews, hires and counsels employees when needed and completes all direct report evaluations. This role partners closely with the Practice Manager and Regional Contact Center Manager to ensure consistent workflows, staff development, optimization, and a high-quality patient and family experience.\nKey Responsibilities\nOperational Leadership and Oversight\nOversee daily patient access and scheduling operations for the assigned site Contact Center.\nManage real-time workflows, staffing coverage, call volumes, and service levels to ensure patient and operational needs are met.\nProvide hands-on operational support during high-volume periods, staffing shortages, or urgent workflow needs as appropriate.\nEnsure accurate and timely scheduling, registration, and pre-registration activities in compliance with established policies and procedures.\nManage performance and accuracy of scheduling across site scheduling in other facilities in their Market.\nPerformance Management and Quality Assurance\nMonitor, analyze, and report on key performance indicators (KPIs), including call volume, handle time, average speed to answer, quality assurance scores, and patient experience metrics.\nMaintain and review quality assurance data and performance dashboards related to scheduling and registration functions.\nIdentify performance gaps, operational risks, and improvement opportunities; implement corrective actions and process enhancements in collaboration with leadership.\nStaff Supervision, Coaching, and Development\nDirectly supervise Contact Center staff, providing day-to-day guidance, coaching, and performance feedback.\nFoster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.\nSupport onboarding, training, and ongoing development to ensure staff competency and adherence to performance standards.\nManage the performance evaluations, coaching discussions, corrective action, and employee relations activities for their Contact Center site. \nCollaboration and Continuous Improvement\nPartner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front-end clinic workflows.\nCollaborate with regional leaders and peer supervisors to support standardization, process improvement initiatives, and special projects.\nContribute to continuous improvement efforts by identifying best practices and supporting change management initiatives.\nAdministrative and Resource Management\nTrack staff attendance, ensure accurate timekeeping for payroll processing, and approve Kronos each pay period for their direct reports.\nMaintain appropriate staffing levels to support operational demands, including coverage for absences and workload fluctuations.\nOversee inventory needs and ensure supplies are available to support Contact Center operations.\nProvide front desk support as needed in coordination with the Practice Manager.\nRequired Qualifications\nHigh School Diploma or equivalent (GED) required\n3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment required Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.\nAbility to interpret operational and performance reports to drive decision-making.\nWorking knowledge of patient access workflows, scheduling, registration, and pre-registration processes.Knowledge of HIPAA regulations and patient privacy requirements.\nAbility to manage schedules, staffing coverage, and timekeeping processes accurately\nStrong leadership presence with the ability to motivate, coach, and develop teams.\nEffective communication skills, both written and verbal, with staff, patients, families, and providers.\nDemonstrated critical thinking and problem-solving abilities in a fast-paced environment.\nAbility to manage competing priorities and adapt to changing operational demands.\nHigh level of professionalism, integrity, and accountability.\nCollaborative mindset with the ability to work effectively across departments and leadership levels.\nPreferred Qualifications\nAssociates degree or higher in a relevant field of study preferred\n1 year of supervisory, lead, or management experience in patient access, scheduling, registration, or customer service in a healthcare environment preferred\nKnowledge of Epic and Contact Center/call management software preferred.\n\nCompensation is determined based on years of relevant experience and departmental equity.","description_format":"text","description_chars":6367,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Nonprofits & Foundations","Pediatric 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