{"id":1622113,"url":"https://alion.io/job/shrm-information-technology-operations-lead","title":"Information Technology Operations Lead","company":{"id":15815,"name":"SHRM","domain":"shrm.org","url":"https://alion.io/company/shrm","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alexandria, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-07-28T05:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T07:16:48Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"Summary\nThe Information Technology Operations Lead provides operational leadership for enterprise technology services, ensuring reliable IT service delivery, effective vendor management, sound financial stewardship, and successful execution of technology initiatives. This role partners with business leaders, outsourced service providers, and technology vendors to align technology investments with organizational priorities while driving operational excellence, continuous improvement, and a high-quality end-user experience.\nResponsibilities\nIT Operations & Service Delivery\nLead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services. \nOversee incident, request, and problem management processes, ensuring timely resolution, service level compliance, and continuous improvement. \nMonitor IT service performance using established metrics, including SLAs, response and resolution times, customer satisfaction, and operational health. \nCoordinate end-user computing, including hardware procurement, asset lifecycle management, software licensing, and technology inventory. \nSupport enterprise application operations, system integrations, and technology readiness for new implementations. \nPromote knowledge management, operational documentation, and process improvements that enhance service quality and user experience.\n\nTechnology Portfolio & Business Solutions\nCoordinate the intake, prioritization, planning, and execution of technology initiatives aligned with organizational priorities and available resources. \nPartner with business leaders, vendors, and technical teams to manage project timelines, dependencies, testing, deployment, and operational readiness. \nIdentify operational risks, competing priorities, and resource constraints, escalating issues and recommending solutions as appropriate. \nPromote governance, documentation standards, and consistent operational practices across technology initiatives.\n\nFinancial & Vendor Management\nDevelop and manage the IT operating and capital budgets, including forecasting, expenditure monitoring, and variance analysis. \nEvaluate technology investments, develop business cases, and identify opportunities to optimize technology spending and operational efficiency. \nManage relationships with outsourced service providers, consultants, and technology vendors, ensuring contractual obligations, service levels, and organizational expectations are met. \nCoordinate vendor governance, contract renewals, Statements of Work, licensing, and performance reviews.\n\nReporting & Continuous Improvement\nDevelop executive dashboards and operational reports that provide visibility into service delivery, project status, financial performance, vendor performance, and key technology metrics. \nAnalyze operational data and recommend improvements that increase efficiency, reliability, automation, and customer satisfaction. \nMaintain IT governance documentation, policies, operational procedures, and service standards. \nFoster collaboration across business units to continuously improve technology services and support organizational objectives.\n\nEducation & Experience Requirements\nEducation\nBachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent combination of education and experience in lieu of degree.\n\nExperience\nSeven (7) or more years of progressively responsible experience leading Information Technology operations, IT service delivery, enterprise applications, vendor management, or technology portfolio management.\nExperience managing relationships with outsourced IT managed service providers, consultants, and technology vendors. \nExperience overseeing enterprise technology operations, service delivery, or IT portfolio management.\nExperience managing technology budgets, vendor contracts, and operational planning. \nExperience supporting enterprise business applications or ERP platforms; NetSuite experience preferred. \nExperience coordinating cross-functional technology initiatives and working effectively with both technical and business stakeholders.\n\nCertifications - NA\n\nKnowledge, Skills & Abilities\nAbility to build and maintain effective working relationships with business stakeholders, technology vendors, and outsourced service providers to ensure reliable, high-quality technology services.\nComprehensive knowledge of Information Technology operations, IT service management (ITSM), enterprise business applications, technology governance, and outsourced service delivery models. \nKnowledge of technology budgeting, financial planning, procurement, software licensing, contract administration, and vendor management. \nStrong leadership, relationship-building, and collaboration skills with the ability to influence cross-functional teams, business leaders, and external partners without direct supervisory authority. \nStrong analytical, organizational, project coordination, and problem-solving skills with the ability to manage multiple priorities and competing deadlines. \nExcellent written, verbal, and presentation communication skills, including the ability to communicate technical concepts to non-technical audiences. \nAbility to analyze operational and financial data, develop meaningful performance metrics, and recommend technology solutions that improve service delivery, operational efficiency, and business outcomes. \nAbility to identify operational risks, evaluate technology investments, and develop practical, cost-effective solutions that align with organizational priorities. \nAbility to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, improve decision-making, and increase overall work quality.\nAbility to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.\n\nPhysical Requirements\nThis position operates in a typical office environment (which includes a home office setting) and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:\nProlonged periods of sitting at a desk and working on a computer.\nFrequent use of hands and fingers for typing, handling documents, and using office equipment.\nOccasional standing, walking, bending, and reaching.\nAbility to lift and carry up to 30 pounds as needed.\nClear verbal and written communication skills for effective interaction with colleagues and stakeholders.\nWork Environment\nHybrid Schedule (3 Days In-Office/2 Days Remote)\nThis position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00–9:00 a.m. and concluding between 5:00–6:00 p.m. local time.\nTravel: Occasional 0 – 10%\n#LI\nThe hiring range for this position is $100,000 to $120,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.","description_format":"text","description_chars":7471,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Professional Services","Corporate Trainings","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-01T20:49:57Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.629,"p_room":0.28,"age_days":77,"expected_fill_days":33,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/shrm-information-technology-operations-lead","json_url":"https://alion.io/job/shrm-information-technology-operations-lead.json","meta":{"generated_at":"2026-10-13T08:35:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15815},"rest":"https://alion.io/mcp/rest/get_company?id=15815"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshrm-information-technology-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshrm-information-technology-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshrm-information-technology-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shrm-information-technology-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshrm-information-technology-operations-lead"}]}