{"id":1154794,"url":"https://alion.io/job/shure-customer-success-specialist-ii","title":"Customer Success Specialist II","company":{"id":722947,"name":"Shure","domain":"shure.com","url":"https://alion.io/company/shure","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":80000,"currency":"EUR","period":"year","gross":null,"usd_annual":91316},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T19:48:54Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:48:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nOur products are heard by millions. Our customers are heard by you.\nEvery day, Shure microphones and conferencing systems power meetings, lectures, broadcasts, and concerts across Europe. Behind every one of those customers is someone making sure they get the most out of their solution - and that's where you come into the picture.\nAs Specialist II, Customer Success, you're the voice our B2B end users hear and the advocate they need inside Shure. You'll guide customers through their entire lifecycle: helping them adopt our Conferencing & Collaboration, Software, and Professional Audio solutions, solving their cases, spotting the next opportunity, and making sure their experience is spot on.\nYou'll work hand in hand with Market Development, Sales, Sales Support, Application Support, Marketing, and the wider Customer Experience family. If you like variety, ownership, and a team that genuinely cares about making every conversation with a customer helpful and positive - keep reading.\nResponsibilities\nWhat You'll Do\nOwn customer cases from initial contact through resolution, ensuring accurate documentation, timely follow-up, and effective routing or escalation where needed.\nDeliver responsive first-line support for B2B end-user inquiries, whether written or verbal, across all customer communication channels.\nSupport Market Development with lead follow-up, opportunity administration, and pipeline activities in Salesforce.\nMaintain accurate and reliable customer, lead, account, and opportunity data to support effective collaboration and reporting.\nProactively engage B2B end users throughout their customer journey to drive adoption, utilization, and long-term success with Shure solutions.\nCollaborate across Market Development, Sales, Marketing, Product Management, Application Support, and Customer Experience to support customer-facing programs and shared goals.\nBuild lasting customer relationships through thoughtful follow-up and by identifying opportunities to improve satisfaction and engagement.\nTurn customer feedback and insights into action by sharing them with relevant teams and identifying opportunities to improve processes, tools, and the overall customer experience.\nQualifications\nCommercial apprenticeship, business administration qualification, or an equivalent mix of education and experience\n2-5 years in Customer Experience, Customer Service, Inside Sales, or a comparable customer-facing role\nExperience supporting B2B customers preferred\nBackground in technology, AV, Unified Communications, Professional Audio, or related industries would be beneficial\nHands-on experience with Salesforce CRM (or a comparable platform) and case management systems\nStrong Microsoft Office skills - especially Copilot, Excel, Outlook, PowerPoint, and Teams\nSolid reporting, analytical, and data management capabilities\nFluent German and English; further European languages are a plus\nPAY TRANSPARENCY\nShure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Salaries vary based on qualifications, location, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum salary for the opportunity. The salary for this position ranges from Euro 50.000 to Euro 80.000. If your salary expectations do not align, still apply as we might be flexible on the seniority of posted positions. All positions also include a comprehensive benefits package.\nWHO WE ARE\nShure’s mission is to be the most trusted audio brand worldwide - and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.\nShure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.\nJoin Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.\nTHE MIX MATTERS\nDon’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!","description_format":"text","description_chars":4851,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Headphones & Audio","Venues","Communication & Collaboration"],"lifecycle":[{"event":"open","at":"2026-09-23T19:48:54Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":44,"reasons":["conf:2","win:early"],"computed_at":"2026-09-23T22:15:26Z"},"pay":{"stated_usd_annual":91316,"is_top_pay":false},"html_url":"https://alion.io/job/shure-customer-success-specialist-ii","json_url":"https://alion.io/job/shure-customer-success-specialist-ii.json","meta":{"generated_at":"2026-09-23T22:15:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}