{"id":1480755,"url":"https://alion.io/job/shure-it-infrastructure-manager","title":"IT Infrastructure Manager","company":{"id":722947,"name":"Shure","domain":"shure.com","url":"https://alion.io/company/shure","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eppingen, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":77000,"max":123000,"currency":"EUR","period":"year","gross":null,"usd_annual":139567},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-29T20:55:53Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-30T16:05:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nReady to lead a team that keeps our Associates connected, productive, and supported?\nAt Shure, we're looking for an experienced IT Infrastructure Manager to lead our regional support team across Europe, the UK, and India, and ensure our Associates have the tools, services, and support they need to succeed every day.\nYou'll empower a talented team, champion service excellence, and drive continuous improvement across our support operations. Working closely with business and IT leaders around the globe, you'll ensure outstanding user experience while helping us evolve our services, tools, and processes for the future.\nIf you thrive on leading people, elevating customer satisfaction, and turning challenges into opportunities, this is your chance to make a lasting impact.\nResponsibilities\nLead, coach, and develop a regional team of IT Support Analysts across the UK, Europe, and India, fostering a collaborative and high-performing support culture.\nEnsure exceptional end-user support by overseeing the timely resolution of incidents and service requests while meeting established service levels and customer expectations.\nDrive service excellence by managing support operations, ticket queues, escalations, and regional SLA performance.\nPartner with business and IT leaders to continuously enhance the Associate experience and align support services with business needs.\nOversee hardware, software, and workplace technology support, ensuring reliable and efficient system operations.\nIdentify recurring issues, analyze support trends, and implement process improvements that increase service quality and operational efficiency.\nManage regional vendors, technology assets, software licensing, and support-related budget activities.\nDevelop and deliver user training, promote knowledge sharing, and encourage continuous learning across the support organization.\nLead performance management, mentoring, workforce planning, and career development initiatives for team members and contractors.\nChampion ITIL-based service management practices and support a global follow-the-sun support model focused on continuous improvement.\nQualifications\nA degree in Computer Science, IT, or a related field.\nAround 7 years of experience in IT systems and services\nProven experience ibn a desktop support role, with a strong understanding of industry practices and company policies\nProven leadership and people management skills, with a motivational mindset and a passion for team development.\nStrong problem-solving abilities and sound judgment in technical decision-making.\nExcellent communication skills, with the ability to work confidently across all levels of the business.\nHighly organised, with great attention to detail and the ability to manage multiple priorities.\nComfortable setting goals, managing schedules, and ensuring teams follow processes and meet performance expectations.\nFamiliarity with ITIL service management and a drive for continuous improvement\nHigh attention to detail and strong organizational skills, capable of managing multiple requests simultaneously.\nStrong technical judgment in selecting the right tools, methods, and approaches to resolve complex IT challenges efficiently and effectively.\nPAY TRANSPARENCY\nShure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Salaries vary based on qualifications, location, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum salary for the opportunity. The salary for this position ranges from Euro 77.000 to Euro 123.000. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we might be flexible on the seniority of posted positions. All positions also include a comprehensive benefits package.\nWHO WE ARE\nShure’s mission is to be the most trusted audio brand worldwide - and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.\nShure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.\nJoin Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.\nTHE MIX MATTERS\nDon’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!","description_format":"text","description_chars":5296,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Headphones & Audio","Musical Electronics"],"lifecycle":[{"event":"open","at":"2026-09-29T20:55:53Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":40,"reasons":["conf:13","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":139567,"is_top_pay":false},"html_url":"https://alion.io/job/shure-it-infrastructure-manager","json_url":"https://alion.io/job/shure-it-infrastructure-manager.json","meta":{"generated_at":"2026-10-02T00:45:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":733,"day_limit":5000,"remaining_today":4267,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}