Facility Manager

Shuttlers is a technology-driven mass transit company that provides safe, reliable, and affordable commuting solutions for individuals and organisations across Africa. Our head office is the hub where our teams collaborate, so it needs to be safe, well-maintained, and a great place to work.

Role Summary

The Facility Manager will oversee the day-to-day management, maintenance, safety, and efficiency of the head office. You will make sure the workplace runs smoothly, vendors deliver on their commitments, costs are controlled, and staff have a comfortable, secure, and productive environment.

• Oversee the upkeep of the office premises, including electrical, plumbing, HVAC, power (generators, inverters, UPS), water, and internet infrastructure
• Run preventive maintenance schedules and resolve faults promptly to minimise downtime
• Conduct regular inspections and keep an asset and equipment register
• Source, negotiate with, and manage service providers (cleaning, security, catering, fuel, repairs, pest control, etc.)
• Monitor vendor performance against SLAs and manage contract renewals
• Obtain competitive quotes and ensure value for money
• Enforce HSE policies and keep the premises compliant with relevant regulations
• Maintain fire safety equipment, emergency exits, and first-aid provisions, and run regular drills
• Coordinate with security personnel on access control, visitor management, and incident reporting
• Prepare and manage the facility budget, tracking expenses against it
• Identify cost-saving opportunities, such as energy efficiency and supplier consolidation
• Process facility-related invoices and requisitions accurately and on time
• Manage space planning, seating arrangements, and office moves or set-ups
• Oversee office supplies, pantry, and general housekeeping
• Be the point of contact for staff facility requests and complaints, resolving them quickly
• Support events, meetings, and visitor hosting
• Maintain accurate records of leases, licences, permits, and insurance
• Provide regular facility reports to management on costs, incidents, and maintenance status

Requirements

• Bachelor's degree or HND in Facility Management, Estate Management, Engineering, Business Administration, or a related field
• 4 to 6 years of experience in facility or office management, preferably in a tech company, corporate, or multi-tenant environment
• A professional certification (e.g., IFMA, NEBOSH, or similar) is an advantage
• Strong knowledge of building systems and maintenance practices
• Excellent vendor negotiation and contract management skills
• Sound budgeting and financial management ability
• Strong organisational, problem-solving, and multitasking skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office / Google Workspace
• Ability to stay calm and act decisively in emergencies