{"id":1792586,"url":"https://alion.io/job/sicpa-cloud-support-engineer","title":"Cloud Support Engineer","company":{"id":1810174,"name":"SICPA","domain":"sicpa.com","url":"https://alion.io/company/sicpa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tirana, Albania"],"countries":["AL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"Apache Kafka","optional":true},{"name":"Argo Workflows","optional":true},{"name":"ArgoCD","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Postman","optional":true},{"name":"Prometheus","optional":true},{"name":"Python","optional":true},{"name":"Splunk","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-15T02:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-12T19:33:57Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"CLOUD SUPPORT ENGINEER\n\nROLE\nOperate SICPA’s Digital Solutions and the underlying cloud infrastructure (maintenance, upgrades, resource management, and business continuity)\nPerform configuration changes and deploy new releases\nHandle incidents and service requests escalated by Digital Operations L1 Support\nUpdate and track incidents and requests in the ticketing tool\nPerform technical troubleshooting, resolve incidents, and identify bugs or complex technical issues\nConduct root cause analysis (RCA), document findings, and drive corrective actions\nEscalate incidents and requests to L3 Support when appropriate\nMaintain and enrich the knowledge base\nContribute to the maintenance and improvement of process documentation\nPROFILE\nBachelor’s degree (or equivalent) in Information Technology, Engineering, or a related field; 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