Digital Operations L2 Cloud Support Engineer - APAC

SICPA • On-call duty • Python • SQL • 4 days ago
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Location
In office (Cyberjaya)
Employment
Full-Time

First seen by Alion on Sep 25, 2026.

Overview
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Profile match

SICPA

SICPA is a long-trusted partner to governments, central banks, high security printers and the industry: a market leader in security inks for banknotes and a ...
sicpa.com • Cyberjaya • UTC+08:00 • Supply Chain • IoT Platforms & Solutions • Natural Resources • Est. 1995
Job description:

  • Operate the Digital Solutions provided by SICPA and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
  • Perform configuration changes and deployment of new versions.
  • Respond to Incidents and Requests escalated by Digital Operations L1 Support
  • Update Incidents and Requests in Ticketing tool
  • Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
  • Perform Root Cause Analysis, document findings and drive corrective actions
  • Escalate Incidents and Requests to L3 Support where appropriate.
  • Maintain Knowledge Base
  • Contribute to the maintenance of Process Documentation


Profile description:

  • You have a Bachelor's degree or equivalent in Information Technology, Engineering or related. Certifications would be an advantage.
  • You have experience in deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management. Experience in project management is an advantage.
  • Strong technical skills in Kafka, SQL (PostgreSQL/Oracle), Splunk, AWS CloudWatch, Grafana, Prometheus, Docker, Kubernetes, AWS.
  • Familiarity with scripting and automation tools such as Bash, Python, Postman, and CI/CD platforms including ArgoCD and Argo Workflows.
  • Excellent analytical and problem-solving abilities
  • Strong stakeholder management, customer service, communication, and documentation skills.
  • Highly organized with the ability to prioritize tasks and manage multiple activities in a fast-paced environment.
  • Fluent in Malay and English; additional language skills are an advantage.
  • ITIL certification is a plus.
  • A proactive, resilient team player who thrives under pressure, embraces continuous learning, and is willing to work shifts, on-call schedules, or travel when required.
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