{"id":1246482,"url":"https://alion.io/job/sicpa-digital-operations-l2-cloud-support-engineer-apac","title":"Digital Operations L2 Cloud Support Engineer - APAC","company":{"id":1810174,"name":"SICPA","domain":"sicpa.com","url":"https://alion.io/company/sicpa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cyberjaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Apache Kafka","optional":false},{"name":"Argo Workflows","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Postman","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:22:53Z","employer_posted_date":null,"last_verified_at":"2026-09-25T17:22:53Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Job description:\n\nOperate the Digital Solutions provided by SICPA and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)\nPerform configuration changes and deployment of new versions.\nRespond to Incidents and Requests escalated by Digital Operations L1 Support\nUpdate Incidents and Requests in Ticketing tool\nPerform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.\nPerform Root Cause Analysis, document findings and drive corrective actions\nEscalate Incidents and Requests to L3 Support where appropriate.\nMaintain Knowledge Base\nContribute to the maintenance of Process Documentation\n\nProfile description:\n\nYou have a Bachelor's degree or equivalent in Information Technology, Engineering or related. Certifications would be an advantage.\nYou have experience in deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management. Experience in project management is an advantage.\nStrong technical skills in Kafka, SQL (PostgreSQL/Oracle), Splunk, AWS CloudWatch, Grafana, Prometheus, Docker, Kubernetes, AWS.\nFamiliarity with scripting and automation tools such as Bash, Python, Postman, and CI/CD platforms including ArgoCD and Argo Workflows.\nExcellent analytical and problem-solving abilities\nStrong stakeholder management, customer service, communication, and documentation skills.\nHighly organized with the ability to prioritize tasks and manage multiple activities in a fast-paced environment.\nFluent in Malay and English; additional language skills are an advantage.\nITIL certification is a plus.\nA proactive, resilient team player who thrives under pressure, embraces continuous learning, and is willing to work shifts, on-call schedules, or travel when required.","description_format":"text","description_chars":1840,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"China","iso":"CN","kind":"region"},{"name":"India","iso":"IN","kind":"region"},{"name":"Japan","iso":"JP","kind":"region"},{"name":"Australia","iso":"AU","kind":"region"},{"name":"Indonesia","iso":"ID","kind":"region"},{"name":"Malaysia","iso":"MY","kind":"region"},{"name":"New Zealand","iso":"NZ","kind":"region"},{"name":"Pakistan","iso":"PK","kind":"region"},{"name":"Philippines","iso":"PH","kind":"region"},{"name":"South Korea","iso":"KR","kind":"region"},{"name":"Taiwan","iso":"TW","kind":"region"},{"name":"Thailand","iso":"TH","kind":"region"},{"name":"Vietnam","iso":"VN","kind":"region"},{"name":"American Samoa","iso":"AS","kind":"region"},{"name":"Bangladesh","iso":"BD","kind":"region"},{"name":"Bhutan","iso":"BT","kind":"region"},{"name":"Brunei Darussalam","iso":"BN","kind":"region"},{"name":"Cambodia","iso":"KH","kind":"region"},{"name":"Cook Islands","iso":"CK","kind":"region"},{"name":"East Timor","iso":"TL","kind":"region"},{"name":"Fiji","iso":"FJ","kind":"region"},{"name":"French Polynesia","iso":"PF","kind":"region"},{"name":"Guam","iso":"GU","kind":"region"},{"name":"Kiribati","iso":"KI","kind":"region"},{"name":"Laos","iso":"LA","kind":"region"},{"name":"Maldives","iso":"MV","kind":"region"},{"name":"Marshall Islands","iso":"MH","kind":"region"},{"name":"Micronesia","iso":null,"kind":"region"},{"name":"Mongolia","iso":"MN","kind":"region"},{"name":"Nauru","iso":"NR","kind":"region"},{"name":"Nepal","iso":"NP","kind":"region"},{"name":"New Caledonia","iso":"NC","kind":"region"},{"name":"Niue","iso":"NU","kind":"region"},{"name":"Norfolk Island","iso":"NF","kind":"region"},{"name":"Northern Mariana Islands","iso":"MP","kind":"region"},{"name":"Palau","iso":"PW","kind":"region"},{"name":"Papua New Guinea","iso":"PG","kind":"region"},{"name":"Pitcairn Islands","iso":"PN","kind":"region"},{"name":"Samoa","iso":"WS","kind":"region"},{"name":"Solomon Islands","iso":"SB","kind":"region"},{"name":"Sri Lanka","iso":"LK","kind":"region"},{"name":"Tokelau","iso":"TK","kind":"region"},{"name":"Tonga","iso":"TO","kind":"region"},{"name":"Tuvalu","iso":null,"kind":"region"},{"name":"Vanuatu","iso":"VU","kind":"region"},{"name":"Wallis and Futuna","iso":"WF","kind":"region"},{"name":"Hong Kong","iso":"HK","kind":"region"},{"name":"Singapore","iso":"SG","kind":"region"},{"name":"Macau","iso":"MO","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:22:53Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["seen:6","velocity","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sicpa-digital-operations-l2-cloud-support-engineer-apac","json_url":"https://alion.io/job/sicpa-digital-operations-l2-cloud-support-engineer-apac.json","meta":{"generated_at":"2026-10-03T00:47:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":511,"day_limit":5000,"remaining_today":4489,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}