{"id":745108,"url":"https://alion.io/job/sicurogroup-technical-support-response-associate-gsoc-engineer","title":"Technical Support & Response Associate (GSOC Engineer)","company":{"id":688429,"name":"Sicurogroup","domain":"sicurogroup.com","url":"https://alion.io/company/sicurogroup","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false},{"name":"JavaScript","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-01-30T08:14:49Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-30T02:25:38Z","board_verified":true,"closed_at":null,"days_open":272,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":271},"description":"We are a specialized provider of technology-enabled risk management solutions, headquartered in Dubai, UAE.\nPlease do not apply unless you have the required qualifications and experience. We will respond to all qualified persons, but we are unable to respond to all the unqualified applicants due to the scale of speculative submissions.\nPurpose of Role: This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.\nContact and Cooperation: Internal teams across Sicuro Group companies and direct client engagement.\nKey Responsibilities:\nTechnical Problem SolvingTroubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms.\nAdvise clients of tech.\nUse analytical thinking to diagnose complex technical problems.\nLeverage appropriate tools, including AI, to enhance efficiency and solution delivery.\n\nClient Support ExcellenceDeliver responsive and personalized technical support via multiple communication channels.\nUnderstand clients' operational contexts to provide relevant solutions.\nExplain technical concepts clearly to non-technical clients.\nBuild strong client relationships through reliable support and follow-through.\nSupporting planning and managing journey management tasks around the world for corporate customers as per established SOPs.\n\nSystem Management & OptimizationMonitor and maintain various technical systems including GPS tracking, communication platforms, and security applications.\nConfigure and optimize systems based on client requirements.\nSupport data analysis and dashboard management.\nAssist with system integrations and updates.\nTroubleshooting and debugging code.\nResearching and designing new software systems, websites, programs, and applications.\n\nEmergency Response SupportMonitor alert systems and respond according to established protocols\nCoordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs\nMaintain calm and structured communication during high-pressure scenarios\nDocument incidents thoroughly for analysis and improvement\n\nContinuous ImprovementIdentify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems\nContribute ideas for service improvement\nStay current with emerging technologies relevant to our services\n\nISO & GDPR Compliance\nResponsible to be aware, up-to-date and adhere to all related controls and policies for ISO 27001, 9001, 22301 and GDPR.\nQualifications & Skills:\nEssential\nTechnical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)\nProficiency with technology tools, including comfort with learning new systems\nProficiency using AI tools to enhance productivity and problem-solving\nExcellent communication skills with ability to explain technical concepts clearly\nExperience providing technical support in a customer-facing role\nStrong problem-solving abilities with a creative, adaptable approach\nAbility to manage, coordinate and prioritise multiple tasks in a fast-paced environment\nAdaptability to work in a 24/7 operational environment and perform calmly under pressure\nSelf-motivated with ability to work independently and as part of a team, often with little need for direct supervision\nPreferred\nProficiency in one or more of the following programming or scripting languages: Python, PHP, JavaScript, HTML/CSS, R and C++\nAPI integration experience\nExperience supporting clients in high pressure situations\nKnowledge of data analysis and visualization\nBackground in emergency response or operations centre environments\nThis role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.\nEssential:\n Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar) \n Proficiency with technology tools, including comfort with learning new systems\n Proficiency using AI tools to enhance productivity and problem-solving\n Excellent communication skills with ability to explain technical concepts clearly\n Experience providing technical support in a customer-facing role\n Strong problem-solving abilities with a creative, adaptable approach\n Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment\n Adaptability to work in a 24/7 operational environment and perform calmly under pressure \n Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision\nPreferred:\nProficiency in one or more of the following programming or scripting languages: Python, PHP, JavaScript, HTML/CSS, R and C++\nAPI integration experience\nExperience supporting clients in high pressure situations\nKnowledge of data analysis and visualization\nBackground in emergency response or operations centre environments\n This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.","description_format":"text","description_chars":5862,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T13:56:46Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.197,"p_room":0.28,"age_days":271,"expected_fill_days":40,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/sicurogroup-technical-support-response-associate-gsoc-engineer","json_url":"https://alion.io/job/sicurogroup-technical-support-response-associate-gsoc-engineer.json","meta":{"generated_at":"2026-10-30T03:44:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688429},"rest":"https://alion.io/mcp/rest/get_company?id=688429"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsicurogroup-technical-support-response-associate-gsoc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsicurogroup-technical-support-response-associate-gsoc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsicurogroup-technical-support-response-associate-gsoc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sicurogroup-technical-support-response-associate-gsoc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsicurogroup-technical-support-response-associate-gsoc-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":745108}},{"tool":"search_jobs","arguments":{"company":"sicurogroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":745108},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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