{"id":1175237,"url":"https://alion.io/job/side-customer-support-bilingual-japanese","title":"Customer Support Bilingual Japanese","company":{"id":4302,"name":"Side","domain":"side.com","url":"https://alion.io/company/side","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":97,"open_postings":64,"ghost_share":0,"stale_share":0.109,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T11:17:42Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T21:57:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job description\nProviding customer support and technical issue resolution via email, chat, social media, and other online platforms.\nTo be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.\nIdentifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.\nIdentifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.\nEscalating real-time issues to client/supervisor.\nTranslate Japanese to English or Chinese and vice versa.\nReport and minutes writing in Japanese and/or English.\nAttend Japanese client meeting if required.\nRequirements\nRequirements:\nEnglish (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.\n2-3 years of experience of working in a global environment in a similar position of advantage.\nRequires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.\nStrong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates\nAbility to deliver excellent customer service quality utilizing soft skills\nAble to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support\nAbility to solve and analyze information accurately with appropriate speed and guidelines\nTeam player\nThose with strong interest in games are preferred but we do welcome those with good customer service experience equivalent industry\nWorking condition:\n12 month contract fixed\nOnsite (Shift-based, 2 days off a week)\n9am~6pm (1 hour break)\nBenefits\nTransportation allowance\nMedical Re-imbursement","description_format":"text","description_chars":1822,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"Chinese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Services","Real Estate","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-09-24T11:17:42Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:4","win:early"],"computed_at":"2026-09-25T02:54:35Z"},"pay":null,"html_url":"https://alion.io/job/side-customer-support-bilingual-japanese","json_url":"https://alion.io/job/side-customer-support-bilingual-japanese.json","meta":{"generated_at":"2026-09-25T02:54:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3136,"day_limit":5000,"remaining_today":1864,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}