{"id":2995186,"url":"https://alion.io/job/side-operations-manager","title":"Operations Manager","company":{"id":174761,"name":"Side","domain":"side.inc","url":"https://alion.io/company/side-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":97,"open_postings":36,"ghost_share":0,"stale_share":0.139,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":58000,"period":"year","method":null,"sample_n":19148},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T10:51:57Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T09:20:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Opportunity\nSIDE's Shanghai Audio team delivers dialogue and voice production for international clients, from indie mobile games to AAA console titles, as well as technology and digital media projects, in English and other localised languages.\nWe are seeking an Operations Manager to lead and develop the Shanghai audio production team, oversee the successful delivery of multiple projects, and continually improve how the operation works.\nYou will work with experienced project managers and engineering specialists, as well as newer colleagues who benefit from clear guidance and structured development.\nThe role is broadly split between team leadership and operational coordination, and senior oversight of project delivery. Project managers carry out most detailed project execution; you will review progress, anticipate risk, handle complex escalations and become more hands-on when workloads require it.\nWhat You Will Do\nLead, Coach and Develop the Team\nLead day-to-day production operations, provide direction to project managers and support effective collaboration with audio and engineering colleagues.\nTake line-management responsibility for production team members, including monthly one-to-ones, performance expectations, KPIs, coaching, mentoring and development.\nBuild and improve training, onboarding and team workflows, helping newer colleagues become effective while enabling experienced people to work with autonomy.\nRun regular project stand-ups and team meetings, maintain open communication, address performance or operational issues and represent the team to senior management.\nOversee Project Delivery and Client Relationships\nOversee projects from initial client brief, scope and quotation through budgets, schedules, resources, milestones, quality and final delivery.\nGuide project managers across multiple concurrent assignments; identify delivery risks, adapt plans, remove blockers and step into complex, high-profile or high-volume work when needed.\nManage client relationships and expectations, communicate progress and changes clearly, and resolve difficult issues or explain necessary pushback decisively.\nCoordinate freelancers, directors, voice talent, external vendors, other SIDE service lines and teams at other SIDE locations.\nMaintain Commercial and Operational Standards\nPrepare or review initial quotations, manage scope and cost changes, and consider pricing structures, budgets and project margins.\nCarry out first-pass reviews of client/vendor contracts and talent agreements, flag issues and work with Legal, Finance and senior management on decisions requiring approval.\nEnsure accurate project administration, weekly status reporting and timely escalation of risks; improve delivery processes, quality and efficiency.\nSupport a professional, safe and welcoming working environment, ensuring adherence to company security, confidentiality, health and safety, HR and IT procedures.\nWhat You Will Bring\nStrong project-management experience, including planning, prioritisation, budget control, managing multiple stakeholders and resolving complex delivery issues.\nProven ability to lead, mentor and develop people, with sound judgement when managing both experienced specialists and more junior team members.\nRelevant project or production experience in games, audio, entertainment, film, animation, technology, broadcast, commercials, post-production, game development or a creative agency. Direct games-industry experience is not essential.\nExperience managing multiple project budgets in excess of £50,000 each.\n Fluent spoken and written Mandarin Chinese and professional English, with the ability to work confidently with local colleagues and international stakeholders.\nExcellent client-facing communication, strong organisation, commercial awareness, adaptability and the ability to take ownership independently or as part of a team.\nConfident use of Microsoft Office, particularly Excel; familiarity with functions such as SUMIFS and COUNTIFS is advantageous.\nAbility to work onsite at our Shanghai location five days per week.\nAdditional Strengths\nJapanese-language skills are a bonus, not a requirement.\nDirect dialogue, voice-over, localisation or specialist audio-production experience would be useful, alongside the transferable sector experience described above.","description_format":"text","description_chars":4322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["PC Games"],"lifecycle":[{"event":"open","at":"2026-10-21T10:51:57Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":7,"expected_fill_days":47,"reasons":["conf:0","urgency","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/side-operations-manager","json_url":"https://alion.io/job/side-operations-manager.json","meta":{"generated_at":"2026-10-29T09:51:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174761},"rest":"https://alion.io/mcp/rest/get_company?id=174761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fside-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fside-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fside-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/side-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fside-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2995186}},{"tool":"search_jobs","arguments":{"company":"side.inc","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2995186},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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