# Player Support (Confidential- LATAM)

\*Only Resumes Submitted in English Will Be Considered* Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Key Responsibilities Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up. Guide users through product features and functionality. Ensure consistent support quality by adhering to established standards and policies. Collaborate and coordinate with team members to deliver the best possible support outcomes. Maintain an assigned schedule and be available to work night and weekend shifts including holidays, if required. Attend daily huddles/meetings to stay aligned on policy or proc

- **Id**: 317322
- **Url**: <https://alion.io/job/side-player-support-confidential-latam>
- **Role**: Marketing
- **Role family**: Marketing
- **Seniority**: junior
- **Employment type**: contractor
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Medellín, Colombia
- **Countries**: CO
- **Hiring countries**: CO
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-07-21T00:00:00Z
- **Employer posted date**: 2026-07-21
- **Last verified at**: 2026-11-10T14:34:48Z
- **Board verified**: yes
- **Days open**: 112
- **Description format**: text
- **Description chars**: 4863
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: PC Games

## Company

- **Id**: 174761
- **Name**: Side
- **Domain**: side.inc
- **Url**: <https://alion.io/company/side-4>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: A
- **Score**: 96
- **Open postings**: 29
- **Ghost share**: 0
- **Stale share**: 0.172
- **Repost share**: 0
- **Time to fill p50 days**: 50
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Windows** — Optional: yes

## Trust

- **Level**: ok
- **Repost count**: 0
- **Days open**: 112

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Colombia** — Iso: CO; Kind: country

## Lifecycle

- Event: open; At: 2026-09-05T16:16:46Z

## Liveness

- **Score**: 20
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.729
- **P room**: 0.28
- **Age days**: 112
- **Expected fill days**: 50
- **Reasons**: conf:3, urgency, velocity, win:tail, crowd:junior
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.