Customer Care Manager - SEAP
Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 4, 2026. Sidel scores B on the Alion truth index.
First point of entry for customers related to Technical issues Collect and Filter customer calls, identify needs and answer or manage accordingly any technical request to ensure general support requests from customers are answered Manage customers’ Field/Operational activities (under Services Calls), identifying needs and driving efficient and effective
support, ensuring Customer satisfaction Coordinate and follow-up with the Field Planning team on Services requests for interventions, including Warranty (Equipment, Service project, Field service) and spare part intervention requested by Part Admin (under SPNC) Prepare, organize, monitor and support Field Services activities at customers’ site, including
Health and Safety and reporting Organize stand-alone / complete line Maintenance/Overhauls and emergency interventions Coordinate audit execution : Diagnostic Visit, ECO audits, Line audit, etc. Ensure Field intervention processes are implemented and applied, maintaining an orderly workflow Ensure timely and effective utilisation of tools (e.g., SAP,
Contact Center, local ERPs for Services orders, FSM for FSE interventions, etc.) Focus on Customer proximity