{"id":2527000,"url":"https://alion.io/job/sidley-user-support-analyst","title":"User Support Analyst","company":{"id":15213,"name":"Sidley","domain":"sidley.com","url":"https://alion.io/company/sidley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Century City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":77200,"max":98400,"currency":"USD","period":"year","gross":null,"usd_annual":98400},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T22:24:34Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"The User Support Analyst is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The User Support Analyst will work independently and as part of a team.\nDuties and Responsibilities:\nAssists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.\nHardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. \nSoftware support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. \nManage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. \nProvide break/fix support for telephones, including handsets, telephone cords and telephone base-units.\nAssist with projects such hardware or software upgrades, office moves and special events.\nManage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.\nDocument and maintain user request and incident records in IT Service Management System.\nPerform other duties as required.\nEducation and/or Experience:\nRequired:\nBachelor’s degree or equivalent work experience\nA minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:\nExperience supporting Windows-based computers, including Microsoft Windows 11\nExperience supporting VoIP Telephony solutions\nExperience with enterprise imaging solutions for Windows-based computers\nExperience supporting Smartphones, e.g., iPhone, Android\nExperience supporting Microsoft Office Applications and Remote Access technology, such as Citrix\nPreferred:\nLaw Firm or Professional Services experience\nA+, ITIL and Microsoft Office Application certifications\nExperience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Cisco Telephony, Microsoft Intune, and Mac in an enterprise as well as experience deploying operating systems with SCCM\nOther Skills and Abilities:\nThe following will also be required of the successful candidate:\nStrong organizational skills\nStrong attention to detail\nGood judgment\nStrong interpersonal communication skills\nStrong analytical and problem-solving skills\nAble to work harmoniously and effectively with others\nAble to preserve confidentiality and exercise discretion\nAble to work under pressure\nAble to manage multiple projects with competing deadlines and priorities\n#LI-KG2\nThe target salary range for this role is:\n$77,200 - $98,400 if located in California.Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.\nTo perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email  (current employees should contact Human Resources).\nSidley Austin LLP is an Equal Opportunity Employer.","description_format":"text","description_chars":4232,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-14T12:24:39Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.783,"p_room":0.9,"age_days":11,"expected_fill_days":18,"reasons":["conf:7","win:mid","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":98400,"is_top_pay":true},"html_url":"https://alion.io/job/sidley-user-support-analyst","json_url":"https://alion.io/job/sidley-user-support-analyst.json","meta":{"generated_at":"2026-10-16T14:15:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15213},"rest":"https://alion.io/mcp/rest/get_company?id=15213"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsidley-user-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsidley-user-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsidley-user-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sidley-user-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsidley-user-support-analyst"}]}