{"id":3432337,"url":"https://alion.io/job/sidley-user-support-hardware-specialist","title":"User Support Hardware Specialist","company":{"id":15213,"name":"Sidley","domain":"sidley.com","url":"https://alion.io/company/sidley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62600,"max":68000,"currency":"USD","period":"year","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T23:30:51Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The User Support Hardware Specialist supports the Firm’s technology operations by maintaining, preparing, deploying, tracking, and processing computer hardware and peripherals throughout the asset lifecycle. The Specialist performs hardware imaging, quality assurance, inventory, deployment, repair coordination, and asset disposition activities in accordance with established Firm procedures and provides hardware-related technical support to Firm personnel.\nDuties and Responsibilities\nMaintain Firm computer hardware throughout the asset lifecycle, including imaging, reimaging, quality assurance, deployment, repair coordination, return, and disposition.\nPrepare, configure, and deploy computer hardware for new hires and other users in accordance with established Firm standards and procedures.\nMaintain assigned and loaner computer equipment and peripherals, including mobile hot spots, phones, cables, power adapters, and headsets.\nUse the Firm’s IT service management system to maintain accurate hardware records, document activities, track assets, and process hardware-related requests.\nCoordinate the imaging, preparation, and deployment of bulk hardware required for Firm events and other business needs.\nPerform periodic hardware inventories and reconcile asset information to support accurate inventory records.\nPrepare hardware and other technology assets for disposal and assist with removal in accordance with Firm procedures.\nProcess and account for hardware returned by departing employees in coordination with the appropriate Firm departments.\nProvide hardware-related assistance through the Hardware Window, including equipment and peripheral distribution, loaner support, and general technical assistance.\nSupport User Support operations and perform other related duties as assigned.\nEducation and/or Experience:\nRequired:\nHigh school diploma or equivalent.\nWorking knowledge of Windows-compatible computers and Microsoft Windows 11.\nExperience installing, configuring, imaging, troubleshooting, or supporting computer hardware and peripherals.\nAbility to lift and move computer equipment weighing up to 40 pounds, as required to perform the essential responsibilities of the position.\nPreferred:\nCompTIA A+ certification.\nA minimum of one year of related computer hardware, desktop support, or technical support experience.\nExperience working in a law firm or other professional services environment.\nExperience supporting mobile devices and Voice over Internet Protocol (VoIP) phones.\nExperience using IT service management or help desk tracking systems, particularly ServiceNow.\nOther Skills and Abilities:\nThe following will also be required of the successful candidate:\nStrong organizational skills and attention to detail.\nStrong customer service and interpersonal communication skills.\nAbility to troubleshoot routine hardware and technical issues and apply sound judgment in determining appropriate solutions or escalation.\nAbility to work effectively and collaboratively as part of a team.\nAbility to take ownership of assigned responsibilities and follow established processes through completion.\nAbility to maintain confidentiality and exercise appropriate discretion.\nAbility to learn new hardware, software, systems, and procedures.\nAbility to adapt to changing priorities and work requirements in a fast-paced professional environment.\nAbility to work flexible or additional hours and travel occasionally as required to meet Firm business needs.\nApplicants must be authorized to work in the United States without the need for employer sponsorship, now or in the future\nThe target salary range for this role is:\n$62,600 - $68,000 if located in Illinois.Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.\nTo perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email  (current employees should contact Human Resources).\nSidley Austin LLP is an Equal Opportunity Employer.","description_format":"text","description_chars":4585,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-29T01:09:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":50,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":false},"html_url":"https://alion.io/job/sidley-user-support-hardware-specialist","json_url":"https://alion.io/job/sidley-user-support-hardware-specialist.json","meta":{"generated_at":"2026-11-01T02:01:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15213},"rest":"https://alion.io/mcp/rest/get_company?id=15213"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsidley-user-support-hardware-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsidley-user-support-hardware-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsidley-user-support-hardware-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sidley-user-support-hardware-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsidley-user-support-hardware-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3432337}},{"tool":"search_jobs","arguments":{"company":"sidley.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3432337},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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