{"id":2797489,"url":"https://alion.io/job/siemens-applications-support-engineer","title":"Applications Support Engineer","company":{"id":131,"name":"Siemens","domain":"siemens.com","url":"https://alion.io/company/siemens","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-18T00:24:38Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-18T06:57:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Change the future with us!\n We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.\nAbout the Role\nWe are seeking a highly motivated Customer Applications Engineer to join our global Premium Support and Application Management team. In this role, you will provide Tier 1 and Tier 2 support for Gridscale X Meter Data Management (formerly EnergyIP MDM) solutions, supporting utility customers in maintaining stable, secure, and high-performing application environments.\nYou will be responsible for incident management, application administration, service request fulfillment, system monitoring, configuration management, and customer engagement. Acting as a key interface between customers, product teams, and engineering organizations, you will help ensure service excellence and customer satisfaction across critical utility operations.\nKey Responsibilities\nCustomer Support & Incident Management\nServe as a primary point of contact for customer application support requests.\nMonitor and manage incoming tickets, emails, chats, and service portal requests.\nInvestigate, diagnose, and resolve application incidents and service requests.\nDrive tickets to resolution within agreed service level agreements (SLAs).\nProvide regular customer updates and communication throughout the support lifecycle.\nEscalate and coordinate complex issues with Tier 2, Tier 3, and engineering teams.\nSupport global handovers across multiple regions and time zones.\nApplication Management\nAdminister application environments, users, permissions, and security settings.\nPerform user account provisioning, access management, and password resets.\nMonitor application health, performance, interfaces, and operational processes.\nExecute routine operational procedures and system health checks.\nMaintain application configurations and operational documentation.\nSupport application availability, reliability, and performance objectives.\nProblem, Change & Knowledge Management\nIdentify recurring issues and contribute to root cause analysis activities.\nCreate and maintain problem records and knowledge base articles.\nSupport change management processes and configuration updates.\nTest and validate bug fixes, patches, enhancements, and system updates.\nDevelop and improve support documentation, procedures, and standard responses.\nContinuous Improvement\nIdentify opportunities for operational improvements and automation.\nSupport development and enhancement of ITIL-based service processes.\nContribute to service quality initiatives and customer experience improvements.\nParticipate in disaster recovery and business continuity activities when required.\nRequired Qualifications\nTechnical Experience\nExperience in application support, application management, or technical customer support roles.\nStrong understanding of enterprise software applications and operational support.\nExperience troubleshooting application, system, and integration issues.\nFamiliarity with cloud and/or on-premises application environments.\nExperience using ticketing systems such as ServiceNow, Maximo, Remedy, or similar platforms.\nPreferred Experience\nKnowledge of Gridscale X Meter Data Management (EnergyIP MDM).\nExperience within the utilities, energy, smart metering, or grid operations sectors.\nUnderstanding of SaaS, managed services, or enterprise support environments.\nService Management\nWorking knowledge of ITIL practices including: Incident Management\nProblem Management\nChange Management\nRequest Fulfilment\nKnowledge Management\nConfiguration Management\n\nSkills & Competencies\nStrong analytical and troubleshooting skills.\nExcellent verbal and written communication skills.\nAbility to explain technical concepts to both technical and non-technical stakeholders.\nCustomer-focused mindset with a commitment to service excellence.\nStrong attention to detail and organizational skills.\nAbility to work independently and collaboratively within global teams.\nProactive approach to identifying and resolving issues.\nAbility to manage confidential and sensitive information professionally.\nLanguage Requirements\nFluent English (written and spoken).\nAdditional languages such as French, German are highly advantageous.\nEqual Employment Opportunity Statement\n Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.","description_format":"text","description_chars":5117,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Medical Imaging Systems","Building Automation & Controls","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-18T00:24:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-18T09:51:34Z"},"pay":null,"html_url":"https://alion.io/job/siemens-applications-support-engineer","json_url":"https://alion.io/job/siemens-applications-support-engineer.json","meta":{"generated_at":"2026-10-18T09:51:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14550,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":131},"rest":"https://alion.io/mcp/rest/get_company?id=131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiemens-applications-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiemens-applications-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiemens-applications-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siemens-applications-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiemens-applications-support-engineer"}]}