{"id":2546671,"url":"https://alion.io/job/siemens-client-success-manager","title":"Client Success Manager","company":{"id":131,"name":"Siemens","domain":"siemens.com","url":"https://alion.io/company/siemens","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-14T16:58:47Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T06:33:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Siemens, we help organizations transform maintenance and operations through connected insights, AI-powered technology, and intelligent asset management solutions. Our software enables customers to manage the full lifecycle of assets, facilities, and infrastructure while improving efficiency, reducing risk, and optimizing long-term investments. By connecting data, people, and processes, we empower organizations to make smarter decisions, maximize asset performance, and achieve more resilient operations.\nDescription:\nWe are seeking a proactive, customer-focused, and results-driven Client Success Manager (CSM) to manage a portfolio of Mid-Market accounts, typically ranging from $30K-$70K in Annual Recurring Revenue (ARR).\nIn this role, you will serve as a trusted advisor, guiding customers to achieve their desired business outcomes, maximize the value of their investment, and build long-term partnerships. As a key contributor to our growth strategy, you will help develop Mid-Market customers into future Enterprise and Strategic accounts through proactive engagement, value realization, and strategic account planning.\nThis position requires a unique blend of customer success expertise, commercial acumen, and revenue accountability, including driving renewals, identifying growth opportunities, managing forecasts, and owning a revenue target while ensuring alignment between customer goals and business objectives.\nThis U.S.-based role is ideally located in Raleigh, NC; however, we encourage applications from qualified remote candidates across the U.S.\nQualified Applicants must be legally authorized for employment in the United States and will not require employer sponsored work authorization now or in the future for employment in the United States.\nYou’ll make an impact by:\nManage a portfolio of MM accounts post-onboarding, ensuring high levels of customer satisfaction and retention. \nManage client renewal process for forecasting and securing revenue. \nDrive adoption and engagement through proactive outreach and success planning. \nIdentify opportunities for upsell, cross-sell, and expansion in collaboration with Sales. \nMonitor account health and usage metrics to identify risks and opportunities. \nConduct regular check-ins, Account Reviews/Business reviews, and keep up to date success plans to ensure alignment with customer goals. \nServe as the voice of the customer internally, advocating for their needs and feedback. \nCollaborate with internal teams to resolve issues and deliver a seamless customer experience. \nSupport the development of MM accounts into Enterprise-level relationships through strategic engagement and value delivery. \nThis is how you'll win us over:\nBA/BS degree OR 5+ years of Client Success experience in lieu of degree. \n2+ years of experience in Customer Success, Account Management, or related roles. \nProven success managing MM/SMB accounts with ARR > $30K in a SaaS or technology environment. \nFamiliarity with SaaS operations, including subscription models and customer lifecycle management. \nExperience using Salesforce, Microsoft Office, and BI tools. \nStrong commitment to metrics and data-driven decision-making. \nDemonstrated experience owning a revenue target, managing a forecast, and contributing to account growth. \nExcellent communication and collaboration skills to maintain strong client relationships. \nClear and concise verbal and written communication; effective with live and virtual presentations. \nStrong organizational, time management, and project management skills. \nDiagnostic skills to efficiently solve customer problems and engage internal stakeholders as needed. \nProven ability to manage multiple priorities and thrive in a fast-paced environment. \nExperience working with clients in one or more of the following verticals: Energy, Manufacturing, Education, Government, and Healthcare.\nYou'll Thrive Even More If You Also Bring\nBachelor’s degree. \nExperience with ChurnZero, Gainsight, or similar Customer Success platforms. \nBackground in CMMS (Computerized Maintenance Management Systems). \nDemonstrated ability to grow accounts and transition customers into higher-value tiers.\nAt Siemens, you'll have the opportunity to grow your career while helping organizations operate smarter, safer, and more sustainably. We foster a culture of innovation, collaboration, and continuous learning, where employees are empowered to make a difference every day. If you're excited about solving real-world challenges and shaping the future of asset management, we encourage you to apply.\nOur Commitment to Equity and Inclusion in our Diverse Global Workforce:\nWe value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us.\nSiemens maintains a Drug Free workplace in accordance with applicable law.\nYou’ll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html\nThe pay range for this position is $63,393 - $108,674 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.\nEqual Employment Opportunity Statement\nSiemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.\nEEO is the Law\nApplicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.\nReasonable Accommodations\nIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation\nfor disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.\nPay Transparency\nSiemens follows Pay Transparency laws.\nApplication Deadline\nThis role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.\nCalifornia Privacy Notice\nCalifornia residents have the right to receive additional notices about their\npersonal information. To learn more, click here.\n\nCriminal HistoryQualified applications with arrest or conviction records will be considered for\nemployment in accordance with applicable local and state laws.","description_format":"text","description_chars":7567,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Medical Imaging Systems","Building Automation & Controls","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-14T16:58:47Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.659,"p_room":0.75,"age_days":4,"expected_fill_days":5,"reasons":["conf:2","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/siemens-client-success-manager","json_url":"https://alion.io/job/siemens-client-success-manager.json","meta":{"generated_at":"2026-10-19T08:14:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5340,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":131},"rest":"https://alion.io/mcp/rest/get_company?id=131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiemens-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiemens-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiemens-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siemens-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiemens-client-success-manager"}]}