{"id":3106877,"url":"https://alion.io/job/siemens-customer-service-representative","title":"Customer Service Representative","company":{"id":131,"name":"Siemens","domain":"siemens.com","url":"https://alion.io/company/siemens","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0.059,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T19:31:10Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T08:34:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Change the future with us!\nWe are looking for dedicated and talented professionals who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world. Included in the scope of this role:\nProviding superior customer experience with each customer contact/inquiry via phone, e-mail and online chat\nProviding long-term resolutions to our customers, often through creative problem solving and collaboration across various functions throughout Siemens.\nManaging incoming Salesforce mailboxes/queues and providing timely, professional responses.\nExecuting SAP daily transactions which include orders, returns, credits, specials, , debits, and quotes.\nPossessing team-centric and customer-centric attitude\nKey Responsibilities:\nAbility to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.\nThis includes constant collaboration with Sales organization.\nExecution of all transactions with accuracy and speed as per KPI definitions and requirements\nManage urgent orders and back-order report\nProvide user support on Siemens online catalog and ordering platform.\nMonitor and Expedite Orders\nSupport the personalized service model by building relationship with assigned zones, territory managers and customer base.\nResearch issues and questions using available information and resources, while able to work cross-functionally for sake of process improvement and problem resolution.\nIdentify, redirect and/or escalate problems to appropriate resources per customer support procedures\nDetailed and precise logging of all cases [calls, emails, chats], utilizing the CRM tool\nIncluding but not limited to customer contact information, support provided, product detail, and resolution.\nWork with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.\nMonitor and support On-Line Real Time Chat requests.\nAbility to support ad-hoc customer support-related tasks not listed above.\nEducation, Knowledge, Skills, and Abilities:\nAssociates degree in related discipline is preferred\n2+ years of practical Customer Support experience\nStrong verbal and written communication skills: fluent English required both verbal and written\nSAP experience strongly desired\nSalesforce experience strongly desired\nWorking knowledge of Microsoft Office\nHigh level of accuracy and attention to detail\nDemonstrated ability to address customer inquiries/escalations\nDemonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.\nHigh Level of professionalism and excellent customer service skills.\nMust be a self-starter and work independently of immediate supervision.\nEqual Employment Opportunity Statement\nSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.","description_format":"text","description_chars":3624,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Medical Imaging Systems","Building Automation & Controls","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-22T19:31:10Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":0.9,"age_days":5,"expected_fill_days":9,"reasons":["conf:2","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/siemens-customer-service-representative","json_url":"https://alion.io/job/siemens-customer-service-representative.json","meta":{"generated_at":"2026-10-28T08:50:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":131},"rest":"https://alion.io/mcp/rest/get_company?id=131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiemens-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiemens-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiemens-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siemens-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiemens-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3106877}},{"tool":"search_jobs","arguments":{"company":"siemens.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3106877},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}