{"id":1246522,"url":"https://alion.io/job/siemens-energy-onsite-tech-support","title":"Onsite Tech Support","company":{"id":1757061,"name":"Siemens Energy","domain":"siemens-energy.com","url":"https://alion.io/company/siemens-energy","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:22:53Z","employer_posted_date":null,"last_verified_at":"2026-09-25T17:22:53Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"A Snapshot of Your Day\n\nJoin a dynamic IT environment and help ensure reliable and efficient IT services across the organization. In this hands-on role, you support end-users, maintain local infrastructure, and contribute to continuous improvements in IT operations. Acting as a trusted point of contact, you resolve technical issues and help keep systems and networks stable. At the same time, you support the local implementation of broader IT initiatives and help strengthen the overall IT landscape.\n\nHow You'll Make An Impact\n\nDeliver 1st and 2nd level support for hardware and software issues, ensuring fast and reliable solutions for end-users.\nAnalyze incidents, manage tickets (e.g., ServiceNow), and maintain clear communication with users throughout the resolution process.\nHandle installation, configuration, and upgrades of workstations, software, and peripherals in line with company standards.\nIdentify and resolve network connectivity issues (LAN, VPN), collaborating with specialized teams when needed.\nOversee local IT asset inventory and support the lifecycle management of hardware and software.\nContribute to the rollout of centrally driven IT projects and create practical documentation, user guides, and improvement suggestions.\n\nWhat You Bring\n\nBachelor's degree in Information Technology, Computer Science, or a related field – or equivalent hands-on experience.\nSeveral years of experience in IT support, helpdesk, or system administration environments.\nStrong problem-solving skills with the ability to work independently on complex technical issues.\nFluent German and solid English skills for daily communication in an international environment.\nExperience with ticketing systems and structured IT service processes.\nA proactive, service-oriented mindset combined with strong collaboration skills across teams and stakeholders.\n\nAbout The Team\n\nOur Corporate and Global Functions are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations.\n\nWho is Siemens Energy\n\nAt Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.\n\nOur global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.\n\nFind out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo\n\nOur Commitment to Diversity\n\nLucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.\n\nRewards/Benefits\n\n The opportunity to engage in an exciting environment on challenging projects.\n Professional development opportunities within the company\n\nhttps://jobs.siemens-energy.com/jobs","description_format":"text","description_chars":3885,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:22:53Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.666,"p_room":0.55,"age_days":16,"expected_fill_days":14,"reasons":["seen:16","velocity","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/siemens-energy-onsite-tech-support","json_url":"https://alion.io/job/siemens-energy-onsite-tech-support.json","meta":{"generated_at":"2026-10-13T02:48:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757061},"rest":"https://alion.io/mcp/rest/get_company?id=1757061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiemens-energy-onsite-tech-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiemens-energy-onsite-tech-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiemens-energy-onsite-tech-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siemens-energy-onsite-tech-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiemens-energy-onsite-tech-support"}]}