Services Project Manager - Remote/Hybrid

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Please visit https://www.siemens.com/plm.

Introduction

Siemens Industry Software, a business unit of the Siemens Digital Industries Division, is a leading global provider of software, systems, and services for Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM). With our range of high-performance industrial software, we help manufacturing companies increase the flexibility and efficiency of their manufacturing processes and bring new products to market faster.

Cloud, Operations, Reliability & Engineering (CORE) is an organization within Siemens Industry Software responsible for delivering and managing the customer environments for Product life cycle management (PLM) and Manufacturing operation management (MOM) applications from Siemens portfolio on cloud. With its centers in India, Malaysia, Mexico, UK, US and Poland, CORE has successfully supported both implementation and support projects for our customers.

The Cloud Experience Manager at CORE - Cloud, Operations, Reliability & Engineering is a pivotal role, serves as the central liaison and trusted single point of contact for all critical internal and external stakeholders, ensuring seamless communication and strategic alignment. This role offers a unique opportunity to drive operational excellence and influence key decisions within a global cloud environment.

Key Responsibilities:

• Maintain the operational Governance within the regional CORE team, ensuring the operation management governance.
• Manage the customer engagement throughout the life cycle, accountable for all activities from customer onboarding to SAAS till offboarding and renewals.
• Risk & Issue management which include planning, identification, analysis, response planning and controlling.
• Proactively monitor the project's overall progress, resolve issues and initiate corrective and preventive action as appropriate.
• Review the contract and derive actions concerning risks, opportunities and contractual obligations
• Manage customer support requirements and project scope to achieve project objectives
• Stakeholder management both internal and external to Siemens, managing and resolving all issues, Manage expectations.
• Drive customer communication for outages, escalations and point of contact for Siemens CORE leadership team
• Drive innovation and improvement ideas within operations
• Manage and track the project cost escalations and inform leadership proactively.
• Ensure compliance with SLAs, OLAs, regulatory requirements, and security standards.
• Manage service health dashboards, KPIs, and operational reporting for leadership
• Oversee capacity planning, environment management, and operational readiness for releases
• Support customer escalations and executive-level service reviews.

Qualifications:

• Experience of working within an ITIL environment, A ITIL Certification is highly desirable
• Minimum 7 years of experience in Project management (full cycle)
• Experience managing SaaS or Cloud Operations in an enterprise environment
• Experience in managing application Support related projects
• Working within a customer-facing position, Managing the operations of a software business, and PLM software experience is an added advantage
• Strong stakeholder management and customer-facing communication skills
• Knowledge of security, compliance, and operational risk management
• Strong analytical, troubleshooting, and decision-making capabilities

We are Siemens

A collection of over 377,000 minds building the future one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens. Making real what matters

If you want to make a difference - make it with us!

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Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is 125,300 - 250,600 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

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Pay Transparency

Siemens follows Pay Transparency laws.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

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