{"id":2938502,"url":"https://alion.io/job/siemens-smart-buildings-service-coordinator","title":"Smart Buildings Service Coordinator","company":{"id":131,"name":"Siemens","domain":"siemens.com","url":"https://alion.io/company/siemens","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Laurel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":43316,"max":74256,"currency":"USD","period":"year","gross":null,"usd_annual":74256},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:38:15Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-02T22:31:44Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Position Location: This role supports our Laurel, MD branch location, which serves customers throughout the greater Washington, D.C. area.\nHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?\nOur Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.\nTransform the everyday with us!\nOur Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.\nThis is a hybrid role, with a schedule of two to three days in office after full training is completed. The position will begin with approximately 3 months of full-time, in-office training (5 days per week).\nAs a Service Coordinator, you will:\nHandle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel\nSchedule service technicians to support standard service level agreements\nPrepare and lead weekly scheduling and Work in Progress (WIP) meetings with Operations Managers and the Client Service Managers on-site\nAct as primary point of contact for service customers to ensure service requests are met\nHandle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability of service technicians\nOrder and track parts and subcontractors in support of maintenance plans and service calls using the service scheduling platform\nEvaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices\nProactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work performed\nSupport, inform, prioritize, and coordinate activities and resources across branch offices\nOther duties as assigned by the Regional Operations Center Supervisor\nYou will make an impact with these qualifications:\nBasic Qualifications:\nHigh school diploma or state-recognized GED \nMust have the ability to demonstrate:\nOrganizational and interpersonal skills\nThe ability to read and understand customer service contracts\nExperience with Microsoft Office and business software systems (e.g., SAP)\nExperience dispatching/scheduling field personnel/technicians\nVerbal and written communication skills in English\nLegally authorized to work in the United States on a continual and permanent basis without company sponsorship\nPreferred Qualifications:\nAssociate degree \nFamiliarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus\nComfortable with ordering parts and ensuring availability for service or project needs\nReady to create your own journey? Join us today!\nAbout Siemens\nWe are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.\nOur Commitment to Equity and Inclusion in our Diverse Global Workforce\nWe value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-KI1 #Southeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse\nYou’ll Benefit From\nSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html\nThe pay range for this position is $43,316 - $74,256 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.\nEqual Employment Opportunity Statement\nSiemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.\nEEO is the Law\nApplicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.\nReasonable Accommodations\nIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation\nfor disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.\nPay Transparency\nSiemens follows Pay Transparency laws.\nApplication Deadline\nThis role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.\nCalifornia Privacy Notice\nCalifornia residents have the right to receive additional notices about their\npersonal information. To learn more, click here.\n\nCriminal HistoryQualified applications with arrest or conviction records will be considered for\nemployment in accordance with applicable local and state laws.","description_format":"text","description_chars":6775,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Building & Cities","Smart City","Rail Transport","Medical Imaging Systems"],"lifecycle":[{"event":"open","at":"2026-10-20T16:38:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 62 · green card filings: 4","filings_12m":62,"filings_prev_12m":24,"green_card_filings_12m":4,"median_offered_wage_usd":161591,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.696,"p_room":0.55,"age_days":12,"expected_fill_days":11,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":74256,"is_top_pay":true},"html_url":"https://alion.io/job/siemens-smart-buildings-service-coordinator","json_url":"https://alion.io/job/siemens-smart-buildings-service-coordinator.json","meta":{"generated_at":"2026-11-03T02:33:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":131},"rest":"https://alion.io/mcp/rest/get_company?id=131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiemens-smart-buildings-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiemens-smart-buildings-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiemens-smart-buildings-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siemens-smart-buildings-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiemens-smart-buildings-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2938502}},{"tool":"search_jobs","arguments":{"company":"siemens.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2938502},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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