{"id":2650554,"url":"https://alion.io/job/siemens-technical-support-specialist","title":"Technical Support Specialist","company":{"id":131,"name":"Siemens","domain":"siemens.com","url":"https://alion.io/company/siemens","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakville, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-15T21:31:56Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T04:33:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Change the future with us.\nWe are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.\nWhy you’ll love working for Siemens!\nFreedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.\nSolve the world’s most significant problems - Be part of exciting and innovative projects.\nEngaging, challenging, and fast evolving, cutting edge technological environment.\nOpportunities to advance your career and mentorship programs on a local and global scale.\nCompetitive total rewards package.\nProfit sharing available.\nRewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.\nContribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.\nParticipate in our celebrations, social events, and offsite business events.\nOpportunities to contribute your innovative ideas and get paid for them!\nEmployee perks and discounts.\nDiversity and inclusivity focused.\nSiemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.\nPosition Overview\n\nAs a key member of the Performance and Technical Support team, you will contribute to fulfilling our Technical Support and Spares Supply Agreement (TSSSA) objectives. Your role is crucial in delivering high performance in safety, operational reliability, and customer satisfaction, measured by cost, quality, and overall customer experience. You will provide mechanical technical support to our customers' station personnel, onboard personnel, and maintenance workforce to enhance the equipment reliability of the Siemens railway vehicles. You will advise on routine and corrective maintenance, resolution and mitigation of equipment failures, and train rescue. Develop strong and successful relationships with the customer. Assist the Siemens Mobility Customer Service department by providing details on customer-related inquiries involving Mechanical Department concerns. Drive increased productivity and quality through strong know-how, experience, successful collaboration, and innovative thinking.\n\nWhat will you do?\nMonitoring fleet performance and providing equipment surveillance support for Siemens' railway vehicles utilizing fleet monitoring suite applications.Providing first-line technical assistance via phone and email to end-users, including but not limited to locomotive engineers, onboard personnel, customers' operation center personnel, customers' and Siemens management, engineering, and field technicians for Rolling Stock and Customer Service.\nCommunicating with the customer about any equipment needing immediate attention.\nCreating service requests and work orders in the customer's CMMS as necessary and verifying that all defects, tasks, and/or incidents have been reported and documented.\nPreparing and participating in shift pass-downs/job briefs/handovers with the Technical Advisor.\nPreparing any necessary information for daily/weekly meetings with the customer, such as reports, downloads, fleet monitoring data, statements, etc.\nSupporting failure investigations and the completion of Root Cause Analysis reports by serving as a resource to collect and distribute failure and incident data to end-users, utilizing a PowerApps application to standardize incident report output.\nSupporting efforts to drive reliability and continuous improvement to minimize downtime and costs.\nServing as a resource to access data in the customer's CMMS and distributing data on a scheduled and ad hoc basis.\nEnsuring proper communication between the customer and the field services team.\nProviding feedback to the team regarding performance, quality, and productivity issues.\n• Developing a working relationship with the customer as an employee and representative of Siemens Mobility. \n\nWhat will you need to succeed?\nExcellent communication skills and a strong commitment customer-service.\nDegree in Electricity or Mechanic or equivalent professional experience.\nMore than 3 years of experience in an industrial, maintenance, or commissioning environment, preferably in the rolling stock or railroad industry.\nRemote technical support or customer service experience will be considered a plus.\nAbility to work, lead, and give guidance under pressure (stress management).\nAbility to work autonomously.\nExperience in report generation, presentations, email communications, and working with spreadsheets.\nAnalytical skills, good observation, and logical thinking.\nWillingness to do shift work (AM, PM, and weekends).\nAbility to read and understand electrical schematics and mechanical drawings, including 3D drawings.\nUser knowledge of monitoring tools and CMMS software.\nGood knowledge of Microsoft suite applications (Office, PowerApps, PowerBI, etc.).\nKnowledge of maintenance/troubleshooting processes, practices, concepts, and documentation.\nKnowledge of continuous improvement techniques and principles.\n\nSalary is commensurate with experience, and ranges between $75,000 CAD - 90,000 CAD, excluding bonus and benefits.\nAbout us.\nWe share our ideas and champion the people behind them.\nSiemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.\nIn Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal’s exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.\nToday, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada’s sustainability goals.\nTo learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility Canada\nSiemens is committed to creating a diverse\nenvironment and is proud to be an equal opportunity employer. Upon request,\nSiemens Canada will provide reasonable accommodation for disabilities to\nsupport participation of candidates in all aspects of the recruitment process.\nAll qualified applicants will receive consideration for employment.\nBy submitting personal information to Siemens Canada Limited or its\naffiliates, service providers and agents, you consent to our collection, use\nand disclosure of such information for the purposes described in our Privacy\nNotice available atwww.siemens.ca.\nSiemens s’engage à créer un environnement diversifiéet est fière d’être un employeur souscrivant au principe de l’égalité d’accès à\nl’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement\nraisonnables pour les personnes handicapées, dans le but de soutenir la\nparticipation des candidats dans tous les aspects du processus de recrutement.\nTous les candidats qualifiés seront pris en considération pour ce poste.\nEn transmettant des renseignements personnels à Siemens Canada limitée ou à\nses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous\nnous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux\nfins prévues dans notre Déclaration de protection de la confidentialité, que\nvous pouvez consulter auwww.siemens.ca .","description_format":"text","description_chars":8864,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Medical Imaging Systems","Building Automation & Controls","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-15T21:31:56Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":4,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/siemens-technical-support-specialist","json_url":"https://alion.io/job/siemens-technical-support-specialist.json","meta":{"generated_at":"2026-10-16T07:52:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5770,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":131},"rest":"https://alion.io/mcp/rest/get_company?id=131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiemens-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiemens-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiemens-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siemens-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiemens-technical-support-specialist"}]}